Partner Program Manager

itD Tech•Washington, DC

3d•$85,000 - $90,000•Remote

About The Position

itD is seeking a Partner Program Manager to drive partner engagement and execute programs that strengthen partner relationships and improve overall program performance. The role supports smooth partner operations, well-run events, and a consistent, high-quality partner experience. The successful candidate will bring experience in partner management, program operations, and event execution, with a record of improving engagement and participation. This is a remote position for candidates in Washington State. The pay rate is $85,000–$90,000 annually, depending on experience. itD is considering direct W2 candidates only and is unable to offer sponsorship. The role also contributes to itD’s internal practice work, including industry thought leadership, case studies, learning materials, and Digital Transformation practice materials. Employees join itD’s global community, work with Fortune 500 companies and high-performance teams across industries, and have input into their career journeys.

Requirements

Strong written and verbal communication skills.
Proven ability to manage partner or customer relationships.
Experience with event planning, coordination, or program management.
Strong analytical skills, including the ability to interpret data and drive action.
Excellent organizational skills and high attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Experience presenting to stakeholders or leading group sessions.
Bachelor’s degree in a relevant field or equivalent work experience.

Nice To Haves

Experience working with partner programs or ecosystems.
Background in customer success, operations, or program management.
Experience supporting workshops, training sessions, or enablement programs.
Familiarity with reporting and performance tracking for events or programs.

Responsibilities

Respond promptly and professionally to partner inquiries about workshops, registrations, and program participation.
Analyze event and program data, identify trends and insights, and follow up with partners to encourage alignment with best practices.
Support partner recruitment, onboarding, retention, and ongoing engagement.
Conduct regular partner check-ins and reviews to assess performance, address challenges, and identify growth opportunities.
Plan and coordinate workshops and partner events according to program priorities, adapting formats and content as needed.
Develop and deliver presentations, office hours, and enablement sessions to educate and engage partners.
Perform quality assurance across events, templates, tools, and processes to ensure consistency and effectiveness.
Maintain and update partner-facing and internal resources for accuracy and usability.
Attend regular internal practice community meetings.
Collaborate with the itD practice team on industry thought leadership.
Complete client case studies and learning materials, including blogs and media materials.
Build materials to contribute to the Digital Transformation practice.
Attend internal itD networking events, both in person and virtual.
Work with leadership on career fast-track opportunities.