Pharmacy Operations Manager

Walgreens•Lewiston, ME

10d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The position supports customer service, pharmacy workflow, patient-care activities, inventory management, compliance, financial and operational quality, community outreach, and pharmacy equipment and security. It assists pharmacists with patient registration, prescription data entry and preparation, patient and physician calls, and legally permitted health services. The manager coordinates daily activities and staffing, maintains records and reports, supports insurance claim resolution and audits, and helps implement new technology and processes. The role also maintains required certifications and knowledge, supports team training and licensure compliance, and participates in store and pharmacy communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change adoption, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Adhere to Good Faith Dispensing policy under pharmacist supervision; communicate prescription errors to the accountable pharmacist and follow error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead pharmacy technician performance management, including discipline and termination decisions or recommendations; ensure compliance with company policy and applicable laws, and hold technicians accountable for attendance and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify team members’ knowledge gaps and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use Walgreens resources such as the Online Verification System to document licensure status.
Follow required procedures for selection, recruitment, record retention, and training in accordance with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team, and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.