Manager RO Business Operations

Hilton Grand Vacations•Honolulu, HI

1d•$95,000 - $110,000

About The Position

The Manager RO Business Operations oversees planning, reporting, and analysis across multiple properties and ensures financial data is accurately reported. This role oversees financial processes and procedures to ensure compliance, while carrying out responsibilities in alignment with the company’s Inspired Hospitality culture, Hilton values, and high standards of performance. The role provides financial support across HOA, Resort, and Retail Operations; manages month-end reporting and variance analysis; supports capital expenditure and reserve funding plans; and assists with budgeting, forecasting, and efficiency analysis. It also develops reports, templates, and Excel models, and provides reporting support to Finance and Resort Operations. The Manager ensures licenses, permits, contracts, and insurance coverage meet applicable requirements and company policies. The position manages and develops Business Operations supervisors and specialists, supports accounts payable and accounts receivable processes, and oversees audit support, internal controls, and compliance. The role also follows company training, standards, policies, and procedures and performs other related duties as assigned.

Requirements

High school diploma or equivalent.
At least 3 years of prior related experience; hotel or similar environment experience is preferred.
At least 2 years of supervisory or management experience.
Working knowledge of financial reporting, budgeting, forecasting, reconciliations, and variance analysis.
Intermediate to advanced Microsoft Excel skills, including creating and analyzing financial reports and models.
Strong analytical and problem-solving skills, including interpreting financial data, identifying trends, and providing recommendations.
Ability to manage multiple priorities and meet reporting, budgeting, forecasting, and audit deadlines.
Strong written and verbal communication skills and ability to explain financial information to operational leaders and business partners.
Ability to collaborate across Finance, Accounting, Resort Operations, and other business functions.
Leadership skills, including coaching, developing, and directing team members.

Nice To Haves

Associate’s degree or college diploma.
At least 5 years of prior related experience; hotel or similar environment experience is preferred.
At least 3 years of management experience.
Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Prior experience in hotel, resort, timeshare, or hospitality finance operations.
Experience with financial planning, reporting, or accounting systems.

Responsibilities

Prepare, review, and analyze departmental expenses for HOA, Resort, and Retail Operations against budgets and forecasts.
Recommend ways to reduce expenses and maximize revenue.
Ensure financial and cash-handling procedures across properties comply with corporate policies and procedures.
Create, review, and approve month-end reclassification and accrual entries and reconciliations.
Assist Resort Operations teams with monthly, quarterly, and annual financial statement review and analysis, including productivity and variance reporting.
Generate and review property variance reports for monthly, quarterly, and board-meeting use, and submit deliverables on time.
Work with Finance and Operations to plan and execute funding for capital expenditures and reserves after board budget approval and operational date setting.
Assist Resort Operations with annual budgets for new and existing projects and facilitate monthly and annual forecasts.
Coordinate with Resort Operations teams to meet budget and forecast deadlines.
Provide analytical support to identify opportunities to improve efficiency and profitability.
Create reports, templates, and Excel models to support data-driven decisions and fiscal management.
Provide ad hoc reporting and ongoing support to Finance and Resort Operations.
Ensure licenses and permits are current and comply with local, state, and federal laws.
Ensure contracts are carried out according to established policies and procedures; confirm required insurance coverage and maintain contract logs.
Manage, train, guide, and support Business Operations supervisors and specialists.
Support accounts payable coding accuracy and timely invoice processing; oversee accounts receivable, timely collections, contract knowledge, and monitoring of outstanding billing.
Maintain a positive working environment between Business Operations and Resort Operations teams.
Identify talent and develop team members through mentoring and development plans.
Ensure financial policies and procedures are followed; review corporate compliance across resort operations.
Develop, monitor, and implement internal control procedures where applicable.
Oversee the internal audit process and ensure compliance with audit findings.
Complete required company training and compliance courses, adhere to company standards and policies, and perform other related duties as assigned.
Demonstrate Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

Benefits

Salary range of $95,000 to $110,000 per year.
Eligible for a corporate bonus.
Medical, dental, and vision insurance from Day One.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Team Member travel discounts, including Go Hilton Travel, HGV Getaway, and RCI Travel.
Generous paid time off program.
Paid sick days.
Team Member recognition and learning and advancement opportunities.
Access to discounts at more than 1,500 brands and resorts through Perks at Work and travel programs.