Business Operations Manager

Rocketship Public Schools•Anaheim, CA

2d•Onsite

About The Position

The Business Operations Manager (BOM) leads the operational aspects of a Rocketship Public Schools campus and reports directly to the Principal. The BOM manages a team of hourly Operations Specialists and oversees student meals, recess, arrival, dismissal, physical space, and campus safety. The role combines logistics and compliance responsibilities with behavior management, culture-setting, and coaching to help maintain consistent, safe school environments and enable instructional staff to focus on teaching and learning. The BOM builds systems, manages processes such as procurement and facilities maintenance, and partners with adults across campus to support students. Responsibilities also include school finances, food service, safety compliance, IT coordination, assessment and screening logistics, and the hiring, management, and development of Operations Specialists. The position is an opportunity for operationally minded teachers and school leaders to grow through a school operations leadership role.

Requirements

At least 5 years of relevant experience; school-based experience is strongly preferred.
Managerial experience is strongly preferred; leadership or coaching roles among adults may substitute.
Experience in a fast-paced, highly analytical, entrepreneurial environment.
Ability to manage multiple critical deadlines, adapt to changing school needs, prioritize independently, and follow through on tasks and responsibilities.
Demonstrated attention to detail, organization, and resourcefulness.
Team-player attitude and strong customer-service orientation.
Ability to communicate respectfully and empathetically with students' families.
Ability to build strong, trusting working relationships with people in senior- and junior-level roles, both within and beyond Rocketship.
Ability to handle sensitive issues respectfully and empathetically and maintain strict confidentiality where required.
Strong PC-based computer skills, including spreadsheets and Google Suite, and ability to quickly become proficient in new software.
Passion for Rocketship's mission and belief that all students can achieve high levels of academic success.

Nice To Haves

School-based experience.
Prior managerial experience, though leadership or coaching roles among adults may substitute.
Spanish language proficiency, preferred in many communities but not required.

Responsibilities

Own the logistics, staffing, and daily management of campus arrival, lunch, recess, dismissal, and physical space, ensuring systems are joyful and safe.
Coach Operations Specialists in behavior management through in-the-moment coaching and planned one-to-one meetings.
Design and lead professional development for Operations Specialists focused on behavior management.
Manage the building's physical space and facilities needs, including vendor scheduling and after-hours facilities emergencies.
Manage food service operations, including staff, the meal vendor relationship, compliance, internal audits, and the financial health of the meal program.
Support the Principal on finance-related topics, including budgets, cash collection, and invoice approval.
Own school safety processes and compliance, including training and safety drills, and partner with the Principal in responding to emergencies.
Own procurement and purchasing for the school, including identifying needs, placing orders, inventorying received items, and handling returns or exchanges.
Serve as the on-site IT contact by managing IT assets, assisting staff with IT issues as able, and coordinating with central IT staff.
Support logistics, compliance, and technology for Rocketship assessments, including NWEA MAP and state tests, and health screenings such as hearing and vision screenings.
In California, own the free/reduced-price lunch application process, including form validation and income verification.
Exhibit Rocketship's core values: authenticity, community, innovation, tenacity, and pursuit of excellence.
Hire, manage, and evaluate hourly Operations Specialists, and support their satisfaction and development through active investment in the team.
Collaborate with the school's leadership team and the national Business Operations Manager team.
Engage with parents on operational topics with a customer-service mindset that honors and engages students' families.
Have the opportunity to serve as the campus COVID Lead, adapting staff- and student-facing procedures to mitigate COVID-19 risk.