Manager, Business Operations

Seattle Children's•Seattle, WA

2d•$110,122 - $165,182

About The Position

Develops systems for effective business operations for practices and business operations across assigned areas, ensuring quality patient care services and alignment with hospital goals, vision, and philosophy. In partnership with physician chiefs, Children’s Employed Provider leadership, and the Service Line Director, develops and implements strategic initiatives to enhance and grow the practice or regional clinic. Ensures patients receive effective, efficient, safe, and high-value service across the continuum of care. Benchmarks against comparable programs to support quality, access to services, and cost management. Identifies and implements improvements to clinic-based financial performance and revenue cycle, including benchmarking, patient access, demand and capacity management, provider productivity, and strategy deployment. Manages assigned staff and partners with staff and operational leaders to maximize performance. Provides leadership with business expertise and consultation, and evaluates and manages community, state, and regional contracts as applicable. Develops and maintains knowledge of critical information that could affect scientific, regulatory, and other practice changes.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or a job-relevant field.
At least two years of experience in a healthcare business systems network.
Experience managing projects from start to finish, demonstrating organizational and leadership skills.
Ability to collaborate across teams or departments to achieve common goals, demonstrating communication and teamwork skills.

Nice To Haves

MHA, MBA, or equivalent.
At least two years of management or supervisory experience.
Experience in an academic healthcare setting or related field.
Experience in customer service and/or hospitality.

Responsibilities

Develop systems for effective business operations across assigned areas.
Ensure quality patient care services and alignment with hospital goals, vision, and philosophy.
Partner with physician chiefs, Children’s Employed Provider leadership, and the Service Line Director to develop and implement strategic initiatives to enhance and grow the practice or regional clinic.
Promote effective, efficient, safe, and high-value patient services across the continuum of care.
Benchmark comparable programs to support quality, access to services, and cost management.
Identify and implement improvements to clinic-based financial performance and revenue cycle, including patient access, demand and capacity management, provider productivity, benchmarking, and strategy deployment.
Manage assigned staff and partner with staff and operational leaders to maximize performance.
Provide business expertise and consultation to leadership.
Evaluate and manage community, state, and regional contracts as applicable.
Maintain knowledge of information that could affect scientific, regulatory, and other practice changes.