Manager, Business Operations

Travis Credit Union•Vacaville, CA

5d•Hybrid

About The Position

The Business Operations Management team provides operational leadership and oversight of back-office processes supporting Travis Credit Union business deposit accounts. The Manager bridges operations, compliance, relationship management, and process improvement to support efficient, compliant, high-quality service. The role oversees business account onboarding, documentation review, maintenance, entity verification, Beneficial Ownership compliance, business eligibility, and specialized commercial account support, while maintaining data integrity, regulatory compliance, workflow efficiency, audit preparedness, and risk mitigation. The team supports branches, Treasury Services, Digital Banking, and internal partners, contributing to member experience and organizational stability. The Manager leads and develops Business Operations staff and is accountable for department staffing, organizational effectiveness, succession planning, workforce development, and departmental objectives. The position oversees the end-to-end operational lifecycle of business accounts, serves as a subject matter expert and escalation point, and partners with Risk, Compliance, Internal Audit, branches, Treasury Services, and Business Development. It also leads cross-functional projects and system, workflow, and process improvements; manages operating budgets and vendors; and supports onboarding and ongoing servicing of treasury services. Candidates must live within a reasonable commuting distance of Travis Credit Union communities in the listed counties. For hybrid and remote roles, candidates must reside within commuting distance of the corporate headquarters in Vacaville, California. The schedule is Monday through Friday, exempt/hybrid. Employment visa sponsorship is not available; candidates must already be authorized to work in the United States.

Requirements

Bachelor’s degree or equivalent work experience.
At least 10 years of experience in the financial services industry or commercial services, including at least 5 years in commercial account support.
At least 5 years of supervisory experience within a financial institution.
Proven ability to lead operational staff and foster professional growth through coaching, mentorship, and development planning.
Strong stakeholder management, collaboration, and relationship-building skills, including the ability to influence outcomes across business functions.
Ability to manage high-volume back-office environments, draft and refine policies and procedures, and adapt to new systems and software with minimal guidance.
Strong analytical skills, ability to interpret business documentation, and problem-solving ability under operational constraints.
Deep understanding of business account operations, policies, entity documentation, regulatory requirements, and workflow dependencies.
Strong knowledge of BSA/AML, Beneficial Ownership, OFAC, IRS reporting including TIN certification and B Notices, and account onboarding compliance.
Demonstrated ability to lead organizational change, perform process mapping, drive continuous improvement, and manage audit documentation.
Exceptional organizational skills, including queue management, SLA oversight, and operational time management.
Excellent written and verbal communication skills for operational instructions, clarification, and escalations.
Strong working knowledge of Microsoft Office applications, workflow systems, reporting tools, and operational systems.
Ability to manage departmental income and expenses within budgetary goals.
Current authorization to work in the United States; sponsorship is not available.
Residence within a reasonable commuting distance of the communities served by Travis Credit Union; hybrid and remote candidates must be within commuting distance of the Vacaville, California headquarters.

Nice To Haves

Experience with treasury services, including ACH, wires, and cash flow tools, and business account servicing is strongly preferred.

Responsibilities

Lead, train, coach, and develop Business Operations staff; conduct performance evaluations, identify training needs, and implement development plans.
Manage daily workflow queues, resource allocation, prioritization, backlogs, high-volume throughput, and service-level agreements (SLAs).
Conduct quality reviews of documentation, account setup, account coding, and entity classification.
Handle difficult, complex, and escalated member and staff situations professionally, advocating for member needs while upholding organizational standards.
Serve as the operational subject matter expert and advisor on business account structures, entity documentation, resolutions, certifications, and Beneficial Ownership requirements.
Oversee business account onboarding, signer changes, account updates, business documentation validation, and regulatory reporting.
Ensure compliance with TCU policies, NCUA and share insurance rules, IRS regulations, BSA/AML, FinCEN Beneficial Ownership requirements, and state requirements.
Maintain internal controls, documentation standards, dual-control procedures, and audit readiness across business account workflows.
Partner with Risk, Compliance, and Internal Audit to maintain audit readiness and implement corrective action plans; provide requested information and documentation to auditors and regulatory agencies.
Review regulatory updates and ensure procedures are updated, communicated, and incorporated into training.
Provide escalation support and operational guidance to branches, Treasury Services, Business Development, and internal teams on business account matters, documentation, organizational forms, and eligibility.
Lead cross-functional projects and initiatives, including system enhancements, process redesign, workflow automation, and regulatory implementations.
Produce operational performance reports covering productivity, SLA attainment, error rates, audit results, quality benchmarks, and member-impact metrics; use insights to adjust staffing and improve workflows and turnaround times.
Maintain operational documentation, standard operating procedures (SOPs), and reference materials.
Lead implementation of systems, workflow tools, and automation; identify tools for efficiency and fraud detection; coordinate training, communications, and change management for updates.
Manage departmental operating budgets, planning, forecasting, cost efficiency, and resource alignment.
Manage vendors supporting business documentation, entity verification, and operational workflow systems.
Stay current with business trends and industry standards to support products and services for business members.
Support onboarding and ongoing servicing of treasury services.
Oversee department staffing, organizational effectiveness, succession planning, workforce development, and achievement of departmental objectives.