Business Operations Manager

Rocketship Public Schools•San Jose, CA

2d•Onsite

About The Position

The Business Operations Manager (BOM) is the school’s operations leader, reporting directly to the Principal and managing hourly Operations Specialists. The BOM oversees student meals, recess, arrival and dismissal, campus physical space, and safety. The role combines operational management—including logistics, compliance, procurement, and facilities—with behavior management, culture-setting, and coaching. The BOM helps create consistent, safe school environments so instructional staff can focus on teaching and learning. It is an opportunity for operationally minded teachers and school leaders to develop through a school operations leadership position. The BOM works with the Principal and school leadership team, central teams, vendors, staff, students, and families. Responsibilities span schoolwide systems and culture, compliance and budget, and team leadership. The position may also include serving as the campus COVID Lead.

Requirements

At least 5 years of relevant experience; school-based experience is strongly preferred.
Experience in a fast-paced, highly analytical, entrepreneurial environment.
Ability to manage multiple critical deadlines, adapt to changing school needs, prioritize independently, and follow through on tasks.
Demonstrated attention to detail, organization, and resourcefulness.
Team-player attitude and strong customer-service orientation.
Ability to communicate respectfully and empathetically with students’ families.
Ability to build strong, trusting working relationships with people in senior- and junior-level roles, both within and beyond Rocketship.
Ability to handle sensitive issues respectfully and empathetically and maintain strict confidentiality where required.
Strong PC-based computer skills, including spreadsheets and Google Suite, and ability to become proficient quickly in new software.
Passion for Rocketship’s mission and belief that all students can achieve high levels of academic success.
Ability to meet the physical demands of the position, with reasonable accommodations as applicable.

Nice To Haves

School-based experience.
Managerial experience; leadership or coaching roles among adults may potentially substitute.
Spanish language proficiency, preferred in many communities.
Previous experience as a teacher or school leader is common among successful BOMs.

Responsibilities

Own the logistics, staffing, and daily management of campus arrival, lunch, recess, dismissal, and physical space, ensuring systems promote safety and joy.
Coach Operations Specialists in behavior management through in-the-moment coaching and planned one-on-one meetings.
Design and lead professional development for Operations Specialists focused on behavior management.
Manage campus facilities and physical space, including coordinating vendors and responding to after-hours facilities emergencies.
Manage food service operations, including staff, the meal vendor relationship, program compliance, internal audits, and financial health.
Support the Principal on finance-related matters, including budgets, cash collection, and invoice approval.
Own school safety processes and compliance, including training and safety drills, and partner with the Principal to respond to emergencies.
Manage school-site procurement and purchasing, including identifying needs, placing orders, inventorying received items, and handling returns or exchanges.
Serve as the on-site IT contact by managing IT assets, assisting staff with IT issues as able, and coordinating with central IT staff.
Support logistics, compliance, and technology for assessments, including NWEA MAP and state tests, and health screenings such as hearing and vision screenings.
In California only, own the free- and reduced-price lunch application process, including form validation and income verification.
Model Rocketship’s core values: authenticity, community, innovation, tenacity, and pursuit of excellence.
Hire, manage, and evaluate hourly Operations Specialists, and support their satisfaction and development.
Collaborate with the school leadership team and the national Business Operations Manager team.
Engage with parents on operational topics with a customer-service mindset that honors and engages students’ families.
Have the opportunity to serve as the campus COVID Lead and adapt staff- and student-facing procedures to mitigate COVID-19 risk.