Manager RO Business Operations

Hilton Grand Vacations•Honolulu, HI

About The Position

The Manager RO Business Operations oversees financial planning, reporting, and analysis across multiple properties and ensures accurate financial reporting and compliance with financial processes and procedures. The role supports HOA, Resort, and Retail Operations by preparing and reviewing expense analyses, financial statements, variance reports, budgets, forecasts, Capex and reserve funding plans, and Excel-based reporting tools. It also manages contract, license, insurance, accounts payable, accounts receivable, and audit-related processes. The Manager leads, trains, and develops Business Operations supervisors and specialists and partners with Finance, Accounting, Resort Operations, and other business functions. The position is expected to reflect Hilton Grand Vacations’ values, Inspired Hospitality culture, and standards of performance.

Requirements

High school diploma or equivalent.
At least 3 years of prior related experience; hotel or similar environment experience is preferred.
At least 2 years of supervisory or management experience.
Working knowledge of financial reporting, budgeting, forecasting, reconciliations, and variance analysis.
Intermediate to advanced Microsoft Excel skills, including creating and analyzing financial reports and models.
Strong analytical and problem-solving skills, including interpreting financial data, identifying trends, and making recommendations.
Ability to manage multiple priorities and meet reporting, budgeting, forecasting, and audit deadlines.
Strong written and verbal communication skills and ability to communicate financial information to operational leaders and business partners.
Ability to collaborate across Finance, Accounting, Resort Operations, and other business functions.
Leadership skills, including coaching, developing, and directing team members.

Nice To Haves

Associate’s degree or college diploma.
At least 5 years of prior related experience; hotel or similar environment experience is preferred.
At least 3 years of management experience.
Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Prior experience in hotel, resort, timeshare, or hospitality finance operations.
Experience with financial planning, reporting, or accounting systems.

Responsibilities

Prepare, review, and analyze departmental expenses for HOA, Resort, and Retail Operations against budgets and forecasts; recommend ways to reduce expenses and maximize revenue.
Ensure financial and cash-handling procedures across properties comply with corporate policies and procedures.
Create, review, and approve month-end reclassification and accrual entries and reconciliations.
Assist Resort Operations teams in reviewing and analyzing monthly, quarterly, and annual financial statements, productivity reports, and variance reports.
Ensure variance reports are prepared and submitted on time, including reports used for board meetings.
Coordinate with Finance and Operations to plan and execute funding for Capital Expenditures and reserves after board approval and operational dates are set.
Assist with annual budgets for new and existing projects and facilitate monthly and annual forecasts; coordinate with Resort Operations to meet deadlines.
Provide analytical support to identify opportunities to improve efficiency and profitability.
Create reports, templates, and Excel models, and provide ad hoc reporting and ongoing support to Finance and Resort Operations.
Ensure licenses and permits are current and comply with applicable laws; ensure contracts follow established policies and procedures and insurance coverage meets HGV requirements.
Maintain accurate contract logs for resort leaders.
Manage, train, guide, and support Business Operations supervisors and specialists.
Support accounts payable accuracy, coding, and timely invoice processing; oversee accounts receivable and timely collections, including monitoring outstanding billing.
Maintain a positive working environment between Business Operations and Resort Operations; mentor team members and develop direct reports.
Ensure financial policies and procedures are followed; review corporate compliance and resort operating procedures.
Develop, monitor, and implement internal controls where applicable; oversee the internal audit process and ensure audit findings are addressed.
Complete required company training and compliance courses, follow company standards and policies, and perform other related duties as assigned.

Benefits

Medical, dental, and vision insurance from Day One.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Team Member travel program with discounted rates at properties around the globe.
Generous paid time off program.
Paid sick days.
Corporate bonus eligibility.
Team Member recognition and learning and advancement opportunities.
Team Member travel discounts through Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel.