Technical Services Branch Operations Manager

Heritage - Crystal Clean LLC•Tacoma, WA

About The Position

The Technical Services Branch Operations Manager leads operations at assigned branch locations to maintain a safe, customer-focused, and financially effective work environment. The role is accountable for operational performance, budgets and capital expenditures, staff leadership and development, fleet maintenance, regulatory compliance, and business growth within the assigned region. The position requires 15%–50% travel within that region. Other reasonable directives, responsibilities, and activities may be assigned or changed at any time, with or without notice. The work environment may involve extreme conditions when required. Field visits require personal protective equipment as applicable. Physical requirements include frequent pushing and pulling, twisting and turning, overhead lifting, standing for 6–8 hours per day, prolonged crouching or stooping, frequent typing and data entry, and frequent lifting or carrying up to 50 pounds without assistance. Patriot Environmental is an Equal Opportunity Employer. Crystal Clean values diversity, equity, and inclusion and encourages applications from individuals from diverse backgrounds.

Requirements

High school diploma or GED and at least 5 years of experience in operations.
Valid driver's license and a current DMV/MVR printout meeting company driving standards.
No more than 2 driving violations in the past 3 years and no more than one at-fault accident in the past 3 years.
No major driving violations within the past 5 years; examples include DUI/DWI, hit and run, use of a cell phone or handheld device while driving, speeding more than 15 miles per hour over the posted limit, and reckless or negligent driving.
Leadership experience in environmental remediation or hazardous waste.
Experience leading safety programs.
Knowledge of federal, state, and local hazardous waste and safety regulations.
Experience using logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Knowledge of reporting, forecasting, and financial analysis.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience evaluating information for compliance with standards, laws, and regulations.
Experience communicating verbally and in writing and delivering presentations.
Knowledge of Microsoft Office Suite.
Experience working in a dynamic environment.

Nice To Haves

Bachelor's degree.
ICS 100, 200, and 700 training.
40-hour HAZWOPER certification.

Responsibilities

Create and maintain a branch safety culture and model safe work practices.
Direct and optimize operations within the assigned geographic area.
Ensure employees follow company goals, objectives, core values, policies, procedures, and applicable government and industry regulations.
Monitor work practices, job performance, staffing support, and completion of duties to promote safe and efficient operations.
Review operational reports and provide input on operational problems, customer concerns, regulatory compliance, and safety issues.
Monitor branch performance, especially safety and environmental matters, and implement solutions to recurring or potential issues.
Conduct periodic field visits to evaluate project progress and inspect equipment, team performance, and the work environment.
Collaborate with Area Management and the Environmental Health & Safety department to monitor safety statistics, accident and incident reporting compliance, and submitted documentation.
Market company services, identify growth opportunities, and maintain collaborative and profitable customer relationships.
Prepare the annual budget using market projections, refurbishment needs, capital expenditures, and fleet additions.
Enforce cost controls and operational efficiencies to support financial targets and profit margins; monitor repair and maintenance costs and take corrective action when needed.
Plan, organize, direct, and control major maintenance activities and prepare AFEs to support budget guidelines.
Monitor equipment and parts inventory updates and purchasing activities for quality and cost effectiveness.
Ensure compliance with regulated certification requirements for equipment and personnel training.
Identify and communicate potential company growth opportunities.
Provide overall leadership and direction to team members while maintaining a safe and secure work environment.
Establish performance expectations, assign and monitor work, coach and provide feedback, support employee development, recognize performance, and address performance concerns in accordance with company policies and procedures.
Travel 15%–50% within the assigned region.