Technical Services Branch Operations Manager

Crystal Clean•Tacoma, WA

About The Position

The Technical Services Branch Operations Manager leads branch operations to maintain a safe, customer-focused, and financially effective work environment. The role is accountable for operational performance, budgets and capital expenditures, staff leadership and development, fleet maintenance, regulatory compliance, and business growth within assigned locations. The position involves 15%-50% travel within the assigned region. Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice. The work environment may involve extreme conditions when required. Personal protective equipment is required when visiting field locations.

Requirements

High School Diploma or GED.
At least 5 years of experience in operations.
Must possess and maintain a valid driver's license and a current DMV printout that meets company standards for driving roles.
Driving record must have no more than 2 driving violations in the past 3 years, no more than one at-fault accident in the past 3 years, and no major driving violations within the past 5 years.
Leadership experience in environmental remediation or hazardous waste.
Experience leading safety programs.
Knowledge of federal, state, and local hazardous waste and safety regulations.
Experience using logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Knowledge of reporting, forecasting, and financial analysis.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, including meeting service quality standards and evaluating customer satisfaction.
Experience evaluating information to determine compliance with standards, laws, and regulations.
Experience communicating verbally and in writing and delivering presentations.
Knowledge of Microsoft Office Suite.
Experience working in a dynamic environment.
Frequent pushing and pulling, twisting and turning, and overhead lifting; standing 6-8 hours per day; prolonged crouching or stooping; frequent typing and data entry; and frequent lifting or carrying up to 50 pounds without assistance.
Use personal protective equipment as required when visiting field locations.

Nice To Haves

Bachelor's degree.
ICS 100, 200, and 700 training.
40-hour HAZWOPER certification.

Responsibilities

Create and maintain the branch safety culture and model safe work practices.
Direct and optimize overall operations within the assigned geographic area.
Ensure employees operate in accordance with company goals, objectives, core values, policies, procedures, and applicable government and industry regulations.
Monitor work practices, job performance, staffing support, and completion of duties to promote safe and efficient operations.
Review operational reports and provide input regarding operational problems, customer concerns, regulatory compliance, and safety issues.
Monitor branch performance, with emphasis on safety and environmental matters, and implement solutions to recurring or potential issues.
Conduct periodic field visits to evaluate project progress and inspect equipment, team performance, and the work environment.
Collaborate with Area Management and the Environmental Health & Safety department to monitor safety statistics and compliance with accident and incident reporting procedures and review submitted documentation.
Market company services, identify growth opportunities, and maintain collaborative and profitable relationships with customer organizations.
Prepare the annual budget based on market projections, refurbishment needs, capital expenditures, and fleet additions.
Enforce cost controls and operational efficiencies to support financial targets and profit margins; monitor repair and maintenance costs and take corrective action when required.
Plan, organize, direct, and control major maintenance activities and prepare AFEs to support budget guidelines.
Monitor equipment and parts inventory updates and purchasing activities to support quality and cost effectiveness.
Ensure compliance with regulated certification requirements for equipment and personnel training.
Identify and communicate potential company growth opportunities.
Provide overall leadership and direction to team members while maintaining a safe and secure work environment.
Establish performance expectations, assign and monitor work, provide coaching and feedback, support employee development, recognize performance, and address performance concerns in accordance with company policies and procedures.