Technical Services Branch Operations Manager

Crystal Clean•NEW ORLEANS, LA

About The Position

The Technical Services Branch Operations Manager leads operations across assigned locations to maintain a safe, customer-focused, and financially effective work environment. The role is accountable for operational performance, budgets and capital expenditures, staff leadership and development, fleet maintenance, regulatory compliance, and business growth. The position includes 15%–50% travel within the assigned region. Other reasonable directives, responsibilities, and activities may change or be assigned at any time with or without notice. The manager establishes and models a branch safety culture, oversees operations and employee performance, monitors safety and environmental compliance, and works with Area Management and the Environmental Health & Safety department. The role also supports customer relationships and business growth, prepares and manages budgets and maintenance activities, controls costs, oversees equipment and parts inventory, and ensures regulated equipment certifications and personnel training requirements are met. The work environment may involve extreme conditions when required. Personal protective equipment is required as appropriate when visiting field locations. The position includes frequent pushing, pulling, twisting, turning, overhead lifting, typing and data entry; standing for 6–8 hours per day; prolonged crouching or stooping; and frequent lifting or carrying of up to 50 pounds without assistance.

Requirements

High school diploma or GED.
At least 5 years of experience in operations.
Valid driver's license and a current DMV printout/MVR meeting or exceeding company driving standards.
No more than 2 driving violations in the past 3 years.
No more than one at-fault accident in the past 3 years.
No major driving violations within the past 5 years.
Leadership experience in environmental remediation or hazardous waste.
Experience leading safety programs.
Knowledge of federal, state, and local hazardous waste and safety regulations.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Knowledge of reporting, forecasting, and financial analysis.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Customer service experience with internal and external customers, including meeting service quality standards and evaluating customer satisfaction.
Experience evaluating information to determine compliance with standards, laws, and regulations.
Experience communicating verbally and in writing and delivering presentations.
Knowledge of Microsoft Office Suite.
Experience working in a dynamic environment.
Ability to meet the stated physical requirements, including frequent lifting or carrying of up to 50 pounds without assistance.

Nice To Haves

Bachelor's degree.
ICS 100, 200, and 700 training.
40-hour HAZWOPER certification.

Responsibilities

Create and maintain the branch safety culture and model safe work practices.
Direct and optimize operations within the assigned geographic area.
Ensure employees follow company goals, objectives, core values, policies, procedures, and applicable government and industry regulations.
Monitor work practices, job performance, staffing support, and completion of duties to promote safe and efficient operations.
Review operational reports and provide input on operational problems, customer concerns, regulatory compliance, and safety issues.
Monitor branch performance, particularly safety and environmental matters, and implement solutions to recurring or potential issues.
Conduct field visits to evaluate project progress and inspect equipment, team performance, and the work environment.
Collaborate with Area Management and the Environmental Health & Safety department on safety statistics, accident and incident reporting procedures, and submitted documentation.
Market company services, identify growth opportunities, and maintain collaborative and profitable customer relationships.
Prepare the annual budget using market projections, refurbishment needs, capital expenditures, and fleet additions.
Enforce cost controls and operational efficiencies to support financial targets and profit margins; monitor repair and maintenance costs and take corrective action when required.
Plan, organize, direct, and control major maintenance activities and prepare AFEs to support budget guidelines.
Monitor equipment and parts inventory updates and purchasing activities to support quality and cost effectiveness.
Ensure compliance with regulated certification requirements for equipment and personnel training.
Provide overall leadership and direction to team members while maintaining a safe and secure work environment.
Establish performance expectations, assign and monitor work, provide coaching and feedback, support employee development, recognize performance, and address performance concerns in accordance with company policies and procedures.