Fulfillment Operations Manager (Monday - Friday Night Shift)

Millennium Print Group•Cary, NC

8d•Onsite

About The Position

The Fulfillment Operations Manager leads daily warehouse and fulfillment operations, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution. The role oversees people, processes, and resources to ensure products are delivered accurately, efficiently, safely, and on time, while supporting customer satisfaction and operational excellence. This is a full-time, onsite role in Cary, North Carolina, scheduled Monday through Friday from approximately 7:00 p.m. to 5:00 a.m. The position is salaried exempt.

Requirements

At least 5 years of management or supervisory experience.
At least 3 years of experience in warehouse operations, logistics, fulfillment, distribution, or supply chain environments.
Strong knowledge of warehouse management, inventory control, fulfillment processes, and operational best practices.
Experience with warehouse management systems, MIS platforms, and Microsoft Office tools.
Strong leadership and employee development capabilities.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and relationship-building abilities.
Ability to make sound business decisions in a fast-paced environment.
Strong customer-focused mindset.

Nice To Haves

Bachelor's degree in supply chain, Business, Operations Management, Logistics, or a related field; equivalent combinations of education and experience may be considered.
Experience leading high-volume fulfillment operations.
Experience with Lean Manufacturing, Six Sigma, 5S, Kaizen, ISO, OSHA, or continuous improvement programs.
Bilingual English/Spanish skills.

Responsibilities

Lead warehouse and fulfillment operations, including receiving, storage, inventory management, picking, packing, and shipping.
Ensure operations meet customer commitments, service expectations, and business objectives.
Monitor inventory accuracy and implement practices to reduce loss and improve inventory control.
Develop and execute strategies to improve efficiency, productivity, throughput, and customer service.
Analyze performance data and key performance indicators to drive operational improvements.
Lead warehouse layout optimization, workflow improvements, and space utilization initiatives.
Manage labor planning, staffing, scheduling, and resource allocation.
Partner with Supply Chain, Logistics, Procurement, Production, and Customer Service teams.
Oversee department budgets, monitor costs, and identify operational savings.
Lead continuous improvement initiatives using Lean, Six Sigma, 5S, Kaizen, and other methodologies.
Recruit, mentor, coach, and develop warehouse and fulfillment personnel.
Promote an engaged, accountable, and performance-driven culture.
Ensure compliance with OSHA, ISO, company policies, and operational standards.
Maintain a safe and organized work environment focused on Safety, Quality, and Customer Satisfaction.

Benefits

Competitive compensation and annual incentive bonus eligibility.
Medical, dental, and vision coverage, including an employer-paid base plan and subsidized dependent premiums.
Life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) plan with up to a 6% dollar-for-dollar employer match.
Health Savings and Flexible Spending Account options.
Paid time off, 10 company-paid holidays, and one floating holiday.
Employee Assistance Program.
Wellness programs.
Career development opportunities.
Relocation package available for qualified candidates.