Fulfillment Operations Manager (Monday - Friday Night Shift)

Millennium Print Group•Cary, NC

7d•Onsite

About The Position

The Fulfillment Operations Manager leads daily warehouse and fulfillment operations, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution. The manager oversees people, processes, and resources to ensure accurate, efficient, safe, and timely delivery while supporting customer satisfaction and business objectives. This role develops operational strategies, monitors performance and costs, manages staffing and budgets, and leads continuous improvement. It also recruits, coaches, and develops personnel; collaborates with teams across the organization; and ensures compliance with OSHA, ISO, company policies, and operational standards. The position is based onsite in Cary, North Carolina, and is scheduled Monday through Friday, approximately 7:00 p.m. to 5:00 a.m.

Requirements

At least 5 years of management or supervisory experience.
At least 3 years of experience in warehouse operations, logistics, fulfillment, distribution, or supply chain environments.
Strong knowledge of warehouse management, inventory control, fulfillment processes, and operational best practices.
Experience with warehouse management systems, MIS platforms, and Microsoft Office tools.
Strong leadership and employee development capabilities.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and relationship-building abilities.
Ability to make sound business decisions in a fast-paced environment.
Strong customer-focused mindset.

Nice To Haves

Bachelor’s degree in supply chain, Business, Operations Management, Logistics, or a related field; equivalent combinations of education and experience may be considered.
Experience leading high-volume fulfillment operations.
Experience with Lean Manufacturing, Six Sigma, 5S, Kaizen, ISO, OSHA, or continuous improvement programs.
Bilingual English/Spanish skills.

Responsibilities

Lead warehouse and fulfillment operations, including receiving, storage, inventory management, picking, packing, and shipping.
Ensure operations meet customer commitments, service expectations, and business objectives.
Monitor inventory accuracy and implement practices to reduce loss and improve inventory control.
Develop and execute strategies to improve efficiency, productivity, throughput, and customer service.
Analyze performance data and key performance indicators to drive operational improvements.
Lead warehouse layout optimization, workflow improvements, and space utilization initiatives.
Manage labor planning, staffing, scheduling, and resource allocation.
Partner with Supply Chain, Logistics, Procurement, Production, and Customer Service teams.
Oversee department budgets, monitor costs, and identify operational savings opportunities.
Lead continuous improvement initiatives using Lean, Six Sigma, 5S, Kaizen, and other methodologies.
Recruit, mentor, coach, and develop warehouse and fulfillment personnel.
Promote an engaged, accountable, and performance-driven culture.
Ensure compliance with OSHA, ISO, company policies, and operational standards.
Maintain a safe and organized work environment focused on Safety, Quality, and Customer Satisfaction.

Benefits

Competitive compensation and annual incentive bonus eligibility.
Medical, dental, and vision coverage, including employer-paid base plans and subsidized dependent premiums.
Life/AD&D and short-term and long-term disability coverage.
401(k) plan with up to a 6% dollar-for-dollar employer match.
Paid time off and paid holidays, including 10 company-paid holidays and one floating holiday.
Health Savings Account and Flexible Spending Account options.
Career development opportunities.
Employee Assistance Program.
Wellness programs.
Relocation package available for qualified candidates.