Sr. Manager of IT & Operations

Osano

7d • Remote

About The Position

The Sr. Manager of IT & Operations owns Osano’s internal technology environment day to day, running IT operations, managing the corporate technology stack, and improving systems, security, and employee experience. Reporting to executive leadership, this hands-on operational leader will deliver a near-term IT roadmap and take on increasing strategic ownership as the company grows. The role partners with department leads and executives to support a growing, distributed team.

The position covers endpoint management, identity and access, SaaS administration, corporate infrastructure, budgeting, vendor relationships, and SOC 2 IT controls and audit evidence. It also includes securing Google Workspace and identity infrastructure; managing SSO, SAML, conditional access, and endpoint security across Mac, Windows, and mobile devices; and automating onboarding, offboarding, and hardware provisioning. The role establishes governance for organizational AI-tool adoption, maintains audit-ready documentation, and provides training on security and privacy practices.

Osano is a fully remote company. The role requires at least four hours of overlap each day with the team's core hours, and in-person interviews may take place in Austin, Texas. The company expects employees to use AI to improve documentation, support, automation, and operational analysis.

Requirements

• At least 7 years of experience in IT, systems administration, or technical operations.
• At least 1 to 2 years in a lead or managerial role in a SaaS or startup environment.
• Hands-on experience with IAM, MDM, SAML/SSO, Google Workspace administration, and scripting.
• Comfort working in the terminal and in administration consoles.
• Operationally focused approach: resolve tickets, build systems that prevent recurring tickets, and document work.
• Commitment to security and compliance while maintaining usability.
• At least four hours of daily overlap with the team's core hours.

Responsibilities

• Own and continuously improve internal IT operations, including endpoint management, identity and access, SaaS administration, and corporate infrastructure.
• Maintain reliable systems and support employee productivity.
• Maintain and deliver a near-term IT roadmap aligned with company growth; identify gaps, prioritize improvements, and implement them consistently.
• Manage the IT and corporate technology budget.
• Own vendor relationships, renewals, and contract negotiations to control costs and eliminate redundant tools.
• Lead technical work for SOC 2 IT audit evidence and controls.
• Implement and maintain security policies, enforce compliance standards, and shift from reactive evidence gathering toward proactive risk reduction.
• Partner with department leads and the executive team to resolve operational bottlenecks and support a growing, distributed team.
• Administer and secure Google Workspace and corporate identity infrastructure, including SSO, SAML configurations, and conditional access policies.
• Manage endpoint security across Mac, Windows, and mobile devices using EDR tools including Microsoft Defender and Iru Avert.
• Build and maintain automation for onboarding, offboarding, and hardware provisioning using low-code tools, Google Apps Script, Bash, or PowerShell.
• Reduce manual work through automation.
• Establish and enforce policies for safe, compliant adoption of AI tools; manage access, data privacy boundaries, and shadow AI risk with engineering and legal.
• Maintain accurate, audit-ready documentation for the corporate technology stack.
• Deliver internal training on security best practices, security hygiene, and data privacy.
• Use AI to improve documentation, routine support resolution, automation, and identification of recurring ticket trends and improvement opportunities.

Benefits

• Competitive-pay compensation and ownership interest/equity.
• Unlimited paid time off, with a requirement to take at least two weeks off per year.
• Paid parental leave for all new parents.
• Medical, dental, and vision insurance via Aetna, with Osano sponsoring 100% of individual premiums on base plans and 50% of dependent premiums.
• Fully and permanently remote work from anywhere in the U.S.
• MacBook and $600 to set up a home workspace.
• Annual company trip.
• Free memberships to mindfulness and talk therapy services.
• Access to a training program, well-defined career paths, and a leadership team that values professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed