Manager of IT Operations
About The Position
Applause provides software testing and UX research services to global brands. Reporting to the Senior Director of IT, the Manager of IT Operations leads a team of three engineers responsible for the reliability, security, and scalability of the organization’s core infrastructure. The role focuses on Linux administration across hybrid on-premises and cloud environments, alongside a mixed Linux, Mac, and Windows environment. The manager drives infrastructure automation and deployment improvements with the Senior Director of IT, serves as the final escalation point for complex Linux issues, and oversees Cisco networking and Fortinet security systems. The position also involves documentation, support for other IT team members, vendor and lifecycle management, travel to offices when required, and participation in an on-call rotation. The work arrangement is hybrid and majority remote.
Requirements
- At least five years of experience in an IT Operations management role.
- Expert-level Linux administration proficiency, including kernel tuning, LVM, SSH, and Systemd.
- Proficiency in Python or Bash for task automation and system integration.
- Proven experience using Terraform and/or Ansible to manage infrastructure at scale.
- Mastery of Git as the source of truth for infrastructure configurations.
- Working knowledge of Cisco switching and Fortinet firewall/VPN.
- Working knowledge of cloud environments such as AWS and GCE.
- Excellent problem-solving and troubleshooting skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Nice To Haves
- AWS
- VMware ESXi
- MySQL/MariaDB
- IPSec VPN
- SSL VPN
- IDS
- IPS
- RADIUS
- 802.1x
- Cisco IOS
- Cisco ASA
- G Suite
- Asterisk
- SIP/RTP
- BIND
- ISC-DHCPd
- SailPoint IdentityIQ
- Shibboleth IdP
Responsibilities
- Lead, mentor, and advocate for a team of three engineers in a mixed Linux, Mac, and Windows environment; facilitate technical decisions and remove blockers to support project delivery.
- Work with the Senior Director of IT to drive a roadmap for automating server provisioning, configuration management, and deployment pipelines using tools such as Ansible, Terraform, and Jenkins.
- Serve as the final escalation point for complex Ubuntu/Debian Linux environment issues and ensure high availability and performance for mission-critical services.
- Oversee the health of Cisco-based networking and the Fortinet security perimeter.
- Create and maintain documentation for system configurations, procedures, and troubleshooting.
- Work with and serve as an escalation point for other IT team members to support smooth operation of the organization’s IT infrastructure.
- Manage vendor relationships and hardware and software lifecycles.
- Travel to offices when required for tasks.
- Participate in an on-call rotation.
- Perform other duties as assigned.
Benefits
- Flexible work environment with talent from across the globe.
- Structured onboarding, in-house knowledge sessions, and access to thousands of on-demand virtual courses.
- Opportunities for career advancement.
- Latest collaboration and learning tools.
- Supportive culture emphasizing teamwork, innovation, and transparency.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
