Director of IT Operations

KRAFT GROUP LLC•Flower Mound, TX

7d•$176,000 - $202,000•Onsite

About The Position

The Director of IT Operations leads the engineering, administration, and support infrastructure teams in developing and implementing long-term strategic goals, policies, and procedures for network, server, endpoint, and support initiatives across the organization and its operating companies. The role manages technology infrastructure and operations at the company’s main offices and has primary responsibility for security, compliance, and technology-services policies and procedures across the organization. It also manages and integrates multiple IT sub-functions supporting multiple disciplines. The successful candidate will oversee infrastructure and operations staff, develop scalable and secure technology strategies spanning cloud and on-premise environments, ensure reliable IT services, and align IT with enterprise goals. The role requires effective project follow-through, management of budgets and vendor service agreements, and support for varied environments including stadium and event management, manufacturing, and mill operations.

Requirements

15 or more years of overall experience.
7 or more years of progressive leadership experience.
Associate degree required; a bachelor's degree is preferred.
Experience with process improvement and inventory control.
Solid understanding of how to build scalable IT environments.
Experience building, implementing, cultivating, and managing high-performance IT teams and fostering a progressive culture.
Strong oral and written communication skills.
Experience working in a fast-paced, constantly changing environment.
Ability to work nights, weekends, and holidays based on business needs.
On-call availability.

Responsibilities

Analyze current technology solutions and plan, design, and coordinate a multi-year roadmap for technology and support activities.
Develop a scalable, secure infrastructure vision and strategy using cloud and on-premise technologies to support business initiatives.
Manage the staff of the Information Technology Infrastructure teams.
Support diverse operating environments, including stadium and event management, manufacturing, and mill environments.
Work with IT leadership to identify, recommend, implement, and maintain appropriate technology solutions across the organization.
Mentor IT professionals and help establish their career paths and goals.
Ensure the reliability and stability of IT services using industry-standard and best-practice procedures.
Align and integrate IT with the enterprise’s vision, mission, and values.
Manage within the approved budget and prepare budget components supporting the design, implementation, and maintenance of the enterprise environment.
Deliver IT services and oversee service-level agreements with vendors, suppliers, and partners.
Optimize service costs through a mix of internal and external sources.
Support customer-facing managed services and cloud-based offerings as required.
Define, monitor, and communicate appropriate IT metrics to management.
Align IT risk management with enterprise-wide risk management.
Complete special projects and assignments as business needs dictate.
Maintain system documentation and defined best practices.
Create, maintain, and control personally identifiable information and other information protected by confidentiality and privacy standards, including applicable Massachusetts regulations and HIPAA.