Director of IT Operations

THE KRAFT GROUP•Flower Mound, TX

1d•$176,000 - $202,000•Onsite

About The Position

The Director of IT Operations leads the engineering, administration, and support infrastructure teams in developing and implementing strategic long-term goals, policies, and procedures for network, server, endpoint, and support initiatives across the organization and its operating companies. The role oversees technology infrastructure and operations management at the company’s main offices and has primary responsibility for security, compliance, and technology services policies and procedures across the organization. It also manages and integrates multiple IT sub-functions serving multiple disciplines. The Director evaluates existing technology solutions and develops a multi-year roadmap, including a scalable and secure strategy spanning cloud and on-premise technologies. The role manages IT infrastructure staff, supports diverse operating environments, collaborates with IT leadership to deliver appropriate technology solutions, mentors IT professionals, and ensures reliable IT services. It also manages budgets, vendor and service-level relationships, service costs, IT metrics, and alignment of IT risk management with enterprise risk management. The position is based in a fast-paced office environment in Foxborough, Massachusetts, with on-call availability and a need to work nights, weekends, and holidays based on business needs.

Requirements

15 or more years of overall experience.
7 or more years of progressive leadership experience.
Associate degree required; bachelor’s degree preferred.
Experience with process improvement and inventory control.
Solid understanding of how to build scalable IT environments.
Experience building, implementing, cultivating, and managing high-performance IT teams and fostering a progressive culture.
Strong oral and written communication skills.
Experience working in a fast-paced, constantly changing environment.
Ability to work nights, weekends, and holidays based on business needs.
On-call availability.

Responsibilities

Analyze and evaluate current technology solutions and plan, design, and coordinate a multi-year roadmap for technology and support activities.
Develop a scalable and secure infrastructure vision and strategy using cloud and on-premise technologies to support business initiatives.
Manage the staff of the Information Technology Infrastructure teams.
Support diverse operating environments, including stadium and event management, manufacturing, and mill environments.
Work with IT leadership to identify, recommend, implement, and maintain technology solutions across the organization.
Mentor IT professionals and help establish career paths and goals.
Ensure operational reliability and stability of IT services using industry-standard and best-practice procedures.
Align and integrate Information Technology with the enterprise’s vision, mission, and values.
Manage within the approved budget and prepare budget components for the design, implementation, and maintenance of the enterprise environment.
Deliver IT services and oversee service-level agreements with vendors, suppliers, and partners.
Optimize service costs through a mix of internal and external sources.
Support customer-facing managed services and cloud-based offerings as required.
Define, monitor, and communicate appropriate IT metrics to management.
Align IT risk management with enterprise-wide risk management.
Complete special projects and assignments as business needs dictate.
Maintain system documentation and defined best practices.
Create, maintain, and control personally identifiable information and other information protected by confidentiality and privacy standards, including applicable Massachusetts personal identity regulations and HIPAA.