Director of IT Operations

Child Mind Institute•New York, NY

7d•$170,000 - $190,000•Onsite

About The Position

The Director of IT Operations leads the teams, processes, vendors, and technology platforms that keep Child Mind Institute operating effectively. Reporting to the Chief Technology Officer, this role ensures technology services are secure, reliable, scalable, and responsive to organizational needs, enabling clinicians, researchers, educators, and staff to focus on the organization’s mission. The position owns operational outcomes across infrastructure, end-user computing, service delivery, cybersecurity operations, cloud services, and vendor management. It is responsible for maintaining high service levels, reducing operational risk, optimizing technology investments, and improving the efficiency and effectiveness of IT operations through leadership, governance, and execution. This is an exempt, full-time position requiring at least four days per week in the office at the NYC headquarters, with the schedule subject to change based on organizational needs.

Requirements

Bachelor’s degree in computer information systems or a relevant equivalent.
Seven years of work experience in a senior IT role.
Experience with IT infrastructure strategic planning and development, project management, and/or policy and procedure development.
Experience with network infrastructure technologies and cybersecurity controls.
Experience in Microsoft 365 and Google Workspace environments; hybrid Windows and macOS endpoint environments; Cisco networking equipment; Windows and Linux server environments; AWS cloud architecture; and VMware server virtualization.
Experience managing subject matter experts and cross-functional IT professionals.

Responsibilities

Ensure the availability, performance, security, and reliability of technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications.
Maintain a secure and compliant technology environment through access controls, identity governance, security monitoring, risk management, data protection safeguards, and change management processes.
Partner with IT and business leaders to develop and execute technology roadmaps that support clinical, research, educational, and administrative objectives.
Establish and maintain business continuity, disaster recovery, incident response, crisis management, service management, and change management practices.
Manage IT Operations investments, including technology resources, vendors, contracts, infrastructure, and services, to ensure efficient management, organizational alignment, and measurable value.
Define, monitor, and improve operational performance using metrics and service management practices, including ITIL principles and other industry frameworks.
Build and lead a high-performing IT Operations organization by setting clear expectations, developing team capabilities, fostering accountability, and promoting service excellence.
Perform additional job-related duties as assigned.