Director of IT

Talent Systems•,

10h•$180,000 - $195,000•Onsite

About The Position

Talent Systems, LLC is seeking an experienced, strategic Director, IT to lead and scale global IT across a multi-brand, multi-region technology organization. The role provides overall direction, planning, and execution for IT infrastructure, end-user support, and enterprise systems that power the company’s platforms and enable teams worldwide. The ideal candidate is a hands-on leader who works at the intersection of operational excellence, security, and innovation in a fast-growing SaaS environment. The Director, IT owns global IT across Talent Systems’ brands and offices, including the US, UK, India, Australia, Poland, Canada, and Ireland. The role oversees IT service delivery, the IT Service Desk, hardware procurement, software licensing, vendor management, enterprise technology systems, IT policies, business continuity, identity and access management, mobile device management, network infrastructure, and IT budgets. The Director leads and develops IT professionals, partners with the Information Security Officer and cross-functional teams, tracks operational KPIs, and contributes to company-wide technology initiatives such as AI tool evaluation, infrastructure modernization, and system integrations. The expected salary is $180,000–$195,000, plus bonus and benefits. The position is based in Los Angeles, California, with an in-office work setup.

Requirements

10+ years of progressive IT leadership experience, including at least 3 years in a director-level or equivalent role.
Proven track record leading global IT operations in a SaaS or technology company with distributed teams across multiple regions.
Deep expertise in enterprise IT systems and infrastructure, including cloud environments such as Google Workspace, AWS, or Azure; endpoint management (MDM/MAM); and networking.
Strong knowledge of IT security principles, including identity and access management, endpoint protection, and compliance frameworks such as SOC 2, ISO 27001, or similar.
Experience managing and developing high-performing IT teams, including remote and international staff.
Demonstrated ability to develop and execute strategic IT roadmaps aligned with business goals.
Excellent vendor management skills, including RFP/RFI processes, contract negotiation, and ongoing performance oversight.
Hands-on experience with ITSM tools and service desk operations.
Strong project management skills and ability to manage multiple concurrent initiatives across cross-functional teams.
Exceptional communication and stakeholder management skills, including the ability to explain complex technical topics to non-technical audiences.

Nice To Haves

Familiarity with Jira Service Management or similar platforms.
Background in SaaS or multi-tenant platform environments with complex user hierarchy management.
Exposure to entertainment, media, or marketplace platform security.

Responsibilities

Own and lead global IT across all Talent Systems brands and offices, including the US, UK, India, Australia, Poland, Canada, and Ireland.
Oversee day-to-day IT service delivery, including the IT Service Desk (ITSD), hardware procurement, software licensing, and vendor management.
Lead and mentor a team of IT professionals, fostering a high-performance, solutions-oriented culture.
Partner with the Information Security Officer to ensure IT infrastructure, endpoints, and enterprise systems meet security, compliance, and data protection standards.
Manage the company’s core enterprise technology stack, including Google Workspace, Slack, Jira, Confluence, and other SaaS tools.
Drive IT procurement and vendor relationships, including contract negotiations, vendor approvals, and ongoing performance management.
Establish and maintain IT policies, procedures, and documentation standards for consistent and reliable operations across regions.
Support business continuity and disaster recovery planning to ensure resilience of critical systems and infrastructure.
Collaborate with Engineering, Product, Security, Finance, Marketing, and HR to align IT capabilities with business priorities.
Define, track, and report IT KPIs and metrics, using data-driven insights to improve operational performance.
Lead or contribute to company-wide technology initiatives, including AI tool evaluation, infrastructure modernization, and system integrations.
Oversee identity and access management (IAM), mobile device management (MDM), and network infrastructure across office locations.
Manage IT budget planning, forecasting, and spend optimization across regions.