Director of Operations
TaskUs • San Antonio, TX2d • $117,000 - $175,000 • Onsite
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Director of Operations
TaskUs•San Antonio, TX
•$117,000 - $175,000•Onsite
About The Position
TaskUs is seeking a Director of Operations to lead a high-growth financial technology campaign. The role is responsible for client satisfaction, operational growth, and supporting a large team of Operations Managers, Team Leaders, and frontline staff. It combines day-to-day campaign leadership with strategic planning and collaboration across the business. The Director oversees campaign operations, sets and drives performance goals, serves as the primary operational contact for the client, and coordinates communication across frontline teams, leadership, and cross-functional departments. The role also manages staffing, forecasting, temporary coverage, and training, and works with the Senior Director and VP of Operations to develop and improve procedures and ensure compliance with established policies. The position is on-site at TaskUs’s New Braunfels location and may require travel as needed.
Requirements
- At least 3 years of senior leadership experience in the BPO industry at the Senior Operations Manager or Director level.
- Proven experience managing operations, compliance, or customer experience in financial technology or digital banking.
- Demonstrated success meeting and exceeding business targets, rapidly scaling operations, and driving high employee retention.
- Ability to build and nurture productive, executive-level client relationships.
- Strong organizational, analytical, and managerial skills.
- Professional, courteous, and highly resilient attitude.
- Strong computer literacy and high proficiency in Google Suite applications.
- Excellent verbal and written communication skills, including the ability to explain complex operational matters to staff and senior leadership.
- Willingness and ability to travel as needed to support business operations.
- Ability to work on-site at the New Braunfels location.
Responsibilities
- Oversee and direct day-to-day activities for a complex, large-scale campaign, aligning operations with client objectives and company goals.
- Develop individual and team KPIs and guide, mentor, and empower Operations Managers to meet or exceed performance metrics.
- Serve as the primary operational point of contact for the client and maintain a transparent, productive relationship focused on service and rapid problem resolution.
- Maintain daily communication among frontline staff, campaign leadership, cross-functional departments, and senior management.
- Manage operations staffing, including forecasting, temporary coverage, and training initiatives.
- Assist the Senior Director and VP of Operations in designing, refining, and implementing operational procedures.
- Ensure strict compliance with established policies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off, including vacation, sick leave, and holidays
- Competitive industry salaries
- Comprehensive benefits package
- Internal mobility and professional growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Job Search Resources
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