Operations Director Jobs

About The Position

Requirements

• Experience in hotel operations and accounting management
• Computer experience on a PMS system
• Working knowledge of manual front desk procedures
• Leadership experience in management role
• High work ethic, self-initiative, independent judgment
• Proven customer service and problem solving experience
• Regular attendance
• Proven experience in a high pressure, sometimes stressful environment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Direct evacuations in an emergency.

Nice To Haves

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
• Responsible for overall budget approval authority for operational departments.
• Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
• Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
• Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.
• Ensure guest reservation policies, standards and procedures are met.
• Ensure the effective resolution if any complaints, challenges occur.
• Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.
• Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.
• Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.
• Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
• Understand and apply the applicable Franchise and management's Standard Operating Procedures.
• Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance.
• Perform other duties as assigned