Operations Director Jobs

About The Position

Requirements

• Bachelor's degree in Business, Finance, Healthcare Administration, or a related field.
• At least five years of healthcare or business management experience in a professional setting, including three years of supervisory experience.
• May substitute additional years of equivalent experience for the required education degree on a one-to-one-year basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience; completion of both may substitute for up to two years.
• Must pass a pre-employment skills test if required and administered by Human Resources.
• Must satisfy and maintain any requirements necessary to ensure the security and integrity of critical infrastructure, if applicable.

Nice To Haves

• Master's degree in Business, Finance, Healthcare Administration, or a related field.
• Leadership experience, preferably in an academic medical center or hospital environment in Radiation Oncology.
• Direct experience developing, coordinating, and promoting oncology operations and compliance.
• Demonstrated success leading teams, managing complex healthcare operations, and supporting strategic growth initiatives.

Responsibilities

• Lead the development, implementation, and management of processes and systems that support efficient clinic operations.
• Collaborate with medical directors, radiation therapy leadership, and nursing leadership to optimize clinic performance.
• Build collaborative relationships with physicians, nurses, therapists, staff, and other team members.
• Participate in daily tiered readiness briefings and communicate operational delays related to machine downtime, facility issues, or clinical challenges.
• Identify operational barriers and develop strategies to address challenges and leverage opportunities.
• Supervise patient care operations, emphasizing scheduling and customer service.
• Provide strategic oversight of patient access and scheduling to meet cycle-time, productivity, capacity, and access goals.
• Lead center clinical operations meetings and report on performance indicators for volume, quality, safety, patient satisfaction, and facilities initiatives.
• Directly supervise the Supervisor, Outpatient Services – Radiation Therapeutics Scheduling and Administrative Coordinator.
• Manage staff performance through coaching, training, evaluations, development planning, and ongoing feedback.
• Set performance expectations and promote accountability for departmental and operational goals.
• Support employee engagement, talent development, and succession planning, and foster collaboration, continuous improvement, and patient-centered service.
• Manage financial aspects of assigned clinic operating areas, including ambulatory clinics, radiation treatment centers, surgical procedures, and clinical support services.
• Optimize revenue while controlling operating expenses; lead decision-making, strategic planning, variance reporting, and financial forecasting.
• Monitor and analyze referral patterns and treatment trends to support operational efficiency and financial performance.
• Provide operational guidance to radiation leadership and ensure effective use of space, assets, facilities, inventory, and resources.
• Collaborate with the capital projects administrative director on center capital projects and their operational impacts.
• Lead center space committee activities, support workforce transformation objectives, and supervise and authorize clinical and administrative space allocations.
• Oversee center rounding and work with stakeholders to resolve facilities, environment-of-care, and infrastructure issues.
• Provide operational oversight for multiple Radiation Oncology service lines and partner with service-line leadership on departmental, divisional, and enterprise priorities.
• Collaborate with faculty, administrative, and clinical leaders to integrate operations, capacity management, access optimization, and growth initiatives.
• Identify opportunities for alignment, collaboration, and operational integration across service lines.
• Develop and use operational, financial, and analytical tools to evaluate performance and support strategic planning.
• Monitor treatment trends, modality utilization, patient access, capacity utilization, cycle times, throughput, and other operational metrics.
• Identify growth opportunities and lead continuous operational improvement initiatives.

Benefits

• Employer-paid medical coverage starting on day one for employees working 30 or more hours per week.
• Optional group dental, vision, life, AD&D, and disability insurance.
• Accrued paid time off and Extended Illness Bank.
• Paid holidays and wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service.
• Wellness and fitness resources and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System.
• Voluntary retirement plans.
• Employer-paid life and reduced salary protection programs.
• Educational opportunities and individual and team recognition.