Operations Director Jobs

About The Position

Requirements

• 7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
• Multi-site or multi-brand operations management experience strongly preferred
• Hands-on experience with ServiceTitan or a comparable field service management platform required
• Experience in a private equity-backed or acquisition-growth environment a plus
• Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
• Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
• Strong financial acumen — comfortable owning and driving performance against a P&L
• Data-driven decision-maker who translates metrics into operational action
• Knowledge of EPA, OSHA, licensing, and industry compliance requirements
• Strong leadership, communication, and coaching abilities
• Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions

Responsibilities

• Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
• Maintain a structured weekly operating cadence — reviewing performance, surfacing issues, and driving corrective action
• Serve as the primary escalation point for branch-level operational issues
• Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)
• Own branch-level P&L accountability across the region
• Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
• Identify root causes of variance and build corrective action plans with clear ownership and timelines
• Manage operational spending within budget constraints and company guidelines
• Track and optimize install slot utilization across all branches
• Drive membership capture rates among non-member service customers and monitor cancellation trends
• Maximize membership-to-install conversion at every location
• Align installer headcount and scheduling to demand forecasts
• Lead, coach, and develop branch-level operations and service managers
• Support technician staffing, onboarding, training, and certification compliance
• Hold managers accountable to clear performance expectations with regular structured feedback
• Partner with HR to proactively identify and address talent gaps
• Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions — not just reporting
• Deliver structured weekly performance reporting with context, root cause, and recommended actions
• Ensure branch teams are operating the platform with fidelity and maintaining data integrity
• Support operational onboarding and integration of acquired brands into the company's operating platform
• Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
• Flag integration risks early and escalate when locations are underperforming post-integration

Benefits

• Performance Bonus
• Medical, Dental, and Vision Insurance plans
• Life Insurance
• Short and Long Term disability plans
• 15 days vacation
• 8 holidays/floating holidays per year