Area Director of Operations

Eventus WholeHealth Careers•Hickory, NC

About The Position

The Area Director of Operations oversees clinical care for a localized patient population and directly manages the clinical members of the care team. The role supports overall team performance in clinical quality, patient satisfaction, compliance with Eventus clinical protocols and procedures, and productivity measured by patients receiving needed services. The position is the primary point of contact for client facilities and serves as a liaison between facilities and Eventus. The role works with providers and other care team members to support clinical workflows, ensure facility coverage, review documentation and performance data, and resolve clinical or operational concerns. It also contributes to recruitment, selection, onboarding, training, and performance feedback. The position may provide coverage in other geographic locations and assist with training new Area Directors of Clinical Operations (ADCOEs). The position requires a clinical master's or doctoral degree, national certification in the area of specialty, current professional licensure in that specialty in the state of practice, and previous long-term care experience. Experience leading healthcare teams is a plus. The position requires use of an electronic medical record and Microsoft Office/PC skills, leadership and communication capabilities, customer service skills, knowledge of HIPAA and healthcare legal and regulatory requirements, and effective time management, organization, problem-solving, adaptability, and flexibility. The role requires adherence to applicable laws, regulations, standards, guidelines, and company policies; ethical conduct; protection of patient privacy and confidentiality; and accurate record keeping. It has up to 12 direct reports and requires approximately 60% travel. Physical activity includes frequently standing, walking, sitting, and keyboard use; occasional balancing, reaching overhead, pushing and lifting up to 25 pounds; and occasional exposure to chemicals and fumes, loud noises, allergens, and bloodborne pathogens.

Requirements

Clinical master's or doctoral degree.
National certification for the area of specialty.
Current professional licensure in the area of specialty within the state of practice.
Previous long-term care experience.
Knowledge of HIPAA laws and healthcare-related legal and regulatory requirements.
Ability to use an electronic medical record and Microsoft Office/PC skills.
Strong leadership and communication skills, including the ability to bring individuals together and work collaboratively.
Strong customer service skills.
Effective time management and organizational skills.
Ability to problem-solve, adapt, and work flexibly.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience leading healthcare teams.

Responsibilities

Foster an engaging team culture through communication, clear expectations, team cohesion, and regular team meetings.
Regularly review and audit care team members’ documentation and coding for quality and compliance.
Review clinical quality data and clinician productivity reports, and counsel team members as needed to maintain standards.
Serve as a clinical and workflow resource for providers and help resolve clinical inquiries from providers, facility personnel, and family members.
Visit care team members on site to observe and optimize clinical skills and workflows.
Assign providers to facilities and patients to ensure contracted services are covered; manage coverage during vacancies and communicate with facilities about coverage needs.
Maintain active knowledge of leadership at team facilities, respond to facility concerns, and communicate in a timely manner.
Work with recruitment and HR on employee selection and hiring, and ensure effective onboarding and training for new staff.
Provide frequent and timely performance feedback to direct reports.
Provide coverage to other geographic locations as needed and assist with initial training and onboarding of new ADCOEs.
Perform other related duties as assigned.
Ensure compliance with applicable federal, state, and local laws and regulations, standards, guidelines, and company policies and procedures; remain informed of relevant changes and report non-compliant conduct or practices.
Adhere to the company Code of Ethics and Business Conduct, perform duties with integrity and professionalism, and report unethical conduct or practices.
Protect patient information in accordance with applicable privacy laws and company policies, and promptly report privacy violations.
Maintain accurate and complete documentation when performing job duties.