Area Director of Operations

Eventus WholeHealth Careers•Rocky Mount, NC

About The Position

The Area Director of Operations oversees clinical care for a localized population of patients and directly manages clinical members of the care team. The role supports the performance of the team in clinical quality, patient satisfaction, adherence to Eventus clinical protocols and procedures, and productivity measured by patients receiving needed services. The Area Director is the primary liaison between Eventus and client facilities. The position requires a clinical master’s or doctoral degree, national certification in the relevant specialty, current professional licensure in that specialty in the state of practice, and previous long-term care experience. Experience leading healthcare teams is a plus. The role requires EMR and Microsoft Office/PC skills, knowledge of HIPAA and healthcare legal and regulatory requirements, strong leadership, communication and customer service skills, and effective time management, organization, problem-solving, adaptability, and flexibility. The role includes regular onsite visits with care team members and travel to local and regional locations. It may also provide coverage in other geographic areas and assist with training and onboarding new Area Directors of Clinical Excellence. The position has up to 12 direct reports, including Area Clinician Support Specialists and providers. Physical activities listed include frequent standing, walking, and sitting; occasional balancing, overhead reaching, pushing and lifting up to 25 pounds; and continuous keyboard use or repetitive hand motion.

Requirements

Clinical master’s or doctoral degree.
National certification for the area of specialty.
Current professional licensure in the area of specialty within the state of practice.
Previous long-term care experience.
Proficiency using an EMR and Microsoft Office/PC skills.
Knowledge of HIPAA laws and healthcare-related legal and regulatory requirements.
Strong leadership and communication skills, including the ability to bring individuals together and work collaboratively.
Strong customer service skills.
Effective time-management and organizational skills.
Ability to problem-solve; adaptability and flexibility.

Nice To Haves

Experience leading healthcare teams.

Responsibilities

Foster an engaging culture and team cohesion through communication, clear expectations, and regular team meetings.
Review and audit care-team members’ documentation and coding to support compliance and quality.
Analyze clinical quality data and clinician productivity reports, and counsel team members as needed to maintain standards.
Serve as a clinical and workflow expert for providers and help resolve clinical inquiries from providers, facility personnel, and family members.
Visit care team members onsite to observe and optimize clinical skills and workflow.
Assign providers to facilities and patients to ensure contracted services are covered; manage coverage during vacancies and communicate with facilities about coverage in light of their specific needs.
Maintain knowledge of leadership at team facilities, respond to facility concerns, and provide timely communication.
Work with recruitment and HR on employee selection and hiring, and ensure effective onboarding and training for new staff.
Provide frequent and timely performance feedback to direct reports.
Provide coverage to other geographic locations as needed and assist with initial training and onboarding of new Area Directors of Clinical Excellence.
Perform other related duties as assigned.
Ensure compliance with applicable federal, state, and local laws, regulations, standards, guidelines, and company policies and procedures; stay informed about relevant changes and report non-compliant conduct or practices.
Follow the company Code of Ethics and Business Conduct, perform duties with integrity and professionalism, and report unethical conduct or practices.
Protect patient information under applicable privacy laws and company policies, and report privacy violations.
Maintain accurate and complete documentation when performing job duties.