Area Operations Director

Centria Autism • Dallas, TX

1d

About The Position

The Area Operations Director is responsible for operational excellence and performance across key clinical and operational business metrics, with a focus on growth, compliance, resource management, and operational leadership. The role partners with Clinical Leadership to support clinical outcomes and high-quality care delivery, while contributing to organizational growth through strategic planning, leadership development, recruiting coordination, community outreach, and family communication.

This position manages a team of 8–10 Field Staff Managers and/or Operations Directors, oversees operational and human resources functions, and supports the delivery of services in alignment with Centria’s clinical model and philosophy. It is accountable for team performance, staffing and resource utilization, credentialing and training compliance, client and family communication, financial performance, and compliance with regulatory and accreditation requirements.

The position requires extensive travel, with at least 80% of work time spent traveling. Additional time or an occasional shift in schedule may be required to complete the work or meet company objectives. The role may involve lifting, pushing, or pulling up to 30 pounds, and requires sitting for most of the day with periodic walking and standing.

Requirements

• Bachelor’s degree in a relevant field.
• At least 5 years of experience in operations management, preferably in healthcare or a similar industry.
• Working knowledge of laptop or desktop PCs.
• Proficiency in Microsoft Suite, including Word and Excel.
• Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
• Ability to follow written instructions and use computers and computer software programs.
• Ability to communicate expressively and receptively.
• Strong leadership and strategic thinking skills, with the ability to drive operational excellence.
• Excellent organizational and multitasking skills and the ability to prioritize effectively.
• Knowledge of credentialing processes and healthcare regulations.
• Experience with human resources functions, including performance management and team member relations.
• Proficiency with technology platforms and systems used for operational management.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to a fast-paced and dynamic work environment.
• Willingness to travel for a significant portion of the work schedule; at least 80% of the role’s time is spent traveling.

Nice To Haves

• A master’s degree is preferred.

Responsibilities

• Manage a team of 8–10 Field Staff Managers and/or Operations Directors.
• Drive team performance through regular weekly KPI reviews.
• Manage team growth initiatives until the team reaches full capacity and ensure effective resource allocation.
• Partner with the Area Director of Clinical Services to drive growth, support clinical outcomes, and align service delivery with Centria’s clinical model and philosophy.
• Oversee human resources functions, including performance management, team member relations, and policy adherence.
• Create and enforce accountability for Behavior Technician credentialing and compliance with industry standards and regulations.
• Manage the case status change report and ensure changes meet requirements and are completed promptly.
• Coordinate conversations with families about insurance changes with relevant stakeholders.
• Facilitate the Behavior Technician hiring process and ensure efficient recruitment and onboarding.
• Optimize resource utilization, including Behavior Technicians, to support efficiency, productivity, and high-quality care.
• Ensure accountability for required training, including mandatory training programs and certifications.
• Address paper-document usage and implement solutions to reduce use, improve accuracy, and increase productivity.
• Promote and monitor team members’ use, competency, and adoption of the Tech Connect platform, providing support and training as needed.
• Monitor non-billable activities and implement strategies to reduce non-billable time.
• Coordinate staff transfers between locations or departments with minimal operational disruption.
• Work with the DeNovo team to transition new sites from DeNovo management to field operations.
• Coordinate community outreach to promote services and build stakeholder relationships.
• Review and approve client transportation requests and ensure credentialing and regulatory compliance.
• Monitor payroll and billing processes for accuracy, timeliness, and compliance.
• Coordinate responses to Behavior Technician survey feedback, address concerns, and implement improvements.
• Collaborate with the marketing team on client-led generation needs that contribute to business growth.
• Ensure compliance with regulatory and accreditation requirements and implement necessary policies and procedures.
• Develop and implement team member recognition programs to foster a positive work culture and engagement.
• Own the area’s profit and loss statement, monitor financial performance, and implement improvement strategies.
• Facilitate client communication and handoffs between the Intake Team and Operational Team for seamless service initiation.
• Communicate effectively with clients and other stakeholders while they are on hold, promptly and professionally addressing inquiries and concerns.

Benefits

• Quarterly bonus; eligible to earn 10% of base salary per quarter, up to 40% annually.
• Preferred home financing rates through Rate.
• Debt repayment assistance through Ditch.
• On-demand pay through Rain.
• Discounted childcare.
• Employee Assistance Program (EAP).
• Exclusive BenefitHub marketplace savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior