Area Director of Operations

EmpowerMe Wellness•Los Angeles, CA

About The Position

The Area Director of Operations is the primary operational owner of community-level performance across assigned host communities. The role oversees patient care and operational support in accordance with federal, state, and local regulations, and implements company-wide policies, clinical programs, and quality initiatives to improve patients’ functional well-being and satisfaction. The position also leads area teams, manages performance and growth, maintains community relationships, and supports compliance and service quality across EmpowerMe Wellness’s service lines. The role requires a bachelor’s degree or equivalent relevant experience, five years of experience in senior care communities, and proven leadership and organizational skills. The employee must be able to travel, including overnight stays as needed. Work involves operating equipment and physical activities such as lifting or moving up to 50 pounds, standing, sitting, walking, stooping, reaching, and communicating with employees. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Bachelor’s degree preferred, or 10 or more years of relevant experience, and five years of experience in senior care communities, with proven leadership and organizational skills.
Applicable state licensure must be in good standing, if required.
In-depth knowledge of Medicare payment systems and EHR/EMR systems.
Passion for working with older adults and providing high-quality care.
Exceptional communication and interpersonal skills.
Proven experience staffing, leading, developing, and retaining organizational teams.
Superior analytical, project management, and organizational skills.
Ability to remain calm under stress, adapt, and work effectively despite interruptions.
Exceptional multitasking skills.
Self-motivation, initiative, and a proactive approach to achieving results.
Professional curiosity and desire to learn and recommend solutions to problems.
Ability to achieve and exceed goals and motivate others to do the same.
Professionalism, customer service, friendliness, and ability to intervene in and resolve conflicts effectively.
Respect for patient rights and confidentiality.
Knowledge of insurance credentialing requirements, HIPAA, and PHI guidelines.
Demonstrated competence in regulatory compliance.
Ability to develop a solid understanding of senior physical, occupational, and speech therapy; diagnostic laboratory services; pharmacy operations; the role of the Nurse Practitioner; and laws and restrictions relating to Assisted Living, Independent Living, and Memory Care.
Professionalism, customer service, curiosity, and friendliness in interactions with employees, residents, and visitors.
Willingness to be mentored.
Ability to communicate truthful and unfiltered information to subordinates, supervisors, and company owners.
Ability to travel, including overnight stays as needed.
Proficiency with internet browsers and advanced knowledge of Microsoft Outlook, Excel, and Word.
Experience with electronic medical records and medical billing systems.
Physical ability to lift or move 50 pounds, maintain stationary positions, move freely, operate equipment, ascend and descend, reach above or below standing height, and communicate with employees; vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise, train, coach, and evaluate EmpowerMe staff at host communities in the assigned area.
Direct area teams’ quality improvement and monitoring efforts, including clinical record reviews, patient satisfaction, and survey readiness.
Ensure team leads attend daily stand-up meetings and report information internally.
Monitor visit targets, enrollment growth, and KPI performance, and provide strategic guidance to achieve targets.
Ensure EmpowerMe work areas are clean, organized, and ready for tours.
Assist with recruiting, interviewing, onboarding, and orienting new team members.
Educate teams on updated policies and procedures across service lines.
Ensure locations comply with regulatory agencies and diagnostic requirements.
Model servant leadership principles, including listening, empathy, awareness, and persuasiveness.
Comply with HIPAA and PHI guidelines and protect confidentiality.
Identify ways to differentiate EmpowerMe Wellness in each community and support residents through its product lines.
Manage operational growth drivers, including productivity, therapy and care coordination enrollment, product-line utilization, and expansion opportunities.
Drive adoption and utilization of EmpowerMe services across service lines.
Deliver services using person-centered strategies that align outcomes with company goals.
Communicate with community leadership about services and serve as the primary resource for questions about EmpowerMe service lines.
Ensure team leads submit summaries of residents on therapy caseload to community leadership.
Support team leads in community activities, including tours, at-risk meetings, and in-services.
Schedule and conduct quarterly operational reviews with customers.
Train team members and community staff as requested.
Coordinate strategic planning and implementation of organizational practices.
Collaborate with the RVP on annual area-wide budgets for individual communities, including therapist visit targets and other KPIs.
Identify, develop, and execute growth opportunities within assigned communities and partnerships.
Participate in referral-source visits with community salespeople as directed by the RVP.
Work with Human Resources on employee relations and conduct employee discipline sessions as needed.
Attend required corporate-sponsored meetings and training sessions.
Participate in relevant networking and community-based groups.
Align work with the company’s vision for service quality and value creation.
Perform other duties consistent with qualifications, professional practices, and ethical standards; responsibilities may change at the supervisor’s discretion.