Area Operations Director

Centria Autism • Allen, TX

2d • $115,000 - $125,000

About The Position

The Area Operations Director is responsible for operational excellence and performance across key clinical and operational business metrics, with a focus on growth, compliance, resource management, and operational leadership. The role partners with Clinical Leadership to support clinical outcomes, high-quality care delivery, and organizational growth. It also contributes to strategic planning, leadership development, team growth, recruiting coordination, community outreach, and family communication.

The director manages a team of 8–10 Field Staff Managers and/or Operations Directors and oversees a broad range of operational functions, including human resources, credentialing, recruitment and onboarding, resource utilization, training compliance, payroll and billing, regulatory compliance, client communication, and area financial performance. The role requires extensive travel, with at least 80% of work time spent traveling.

Requirements

• Bachelor’s degree in a relevant field.
• At least 5 years of experience in operations management, preferably in healthcare or a similar industry.
• Strong leadership and strategic-thinking skills, with the ability to drive operational excellence.
• Strong organizational and multitasking skills, with the ability to prioritize effectively.
• Knowledge of credentialing processes and healthcare regulations.
• Experience with human resources functions, including performance management and team member relations.
• Proficiency with technology platforms and systems used for operational management.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to follow written instructions.
• Ability to use computers and computer software programs.
• Ability to communicate expressively and receptively.
• Working knowledge of laptop or desktop PCs.
• Proficiency in Microsoft Suite, including Word and Excel.
• Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
• Flexibility to adapt to a fast-paced and dynamic work environment.
• Willingness to travel for a significant portion of the work schedule; the role requires at least 80% travel.
• Ability to work additional time or an occasional schedule shift to complete work or meet company objectives.
• Ability to perform physical tasks that may include bending, reaching, and lifting, pushing, or pulling up to 30 pounds; sitting for most of the day; and periodically walking and standing.
• Ability to use close visual acuity on computer screens or monitors and analyze data and figures on a screen.

Nice To Haves

• Master’s degree is preferred.

Responsibilities

• Manage a team of 8–10 Field Staff Managers and/or Operations Directors.
• Drive team performance through regular weekly KPI reviews.
• Manage team growth initiatives until the team reaches full capacity and ensure effective resource allocation.
• Partner with the Area Director of Clinical Services to support growth, clinical outcomes, and service delivery consistent with Centria’s clinical model and philosophy.
• Oversee human resources functions, including performance management, team member relations, and policy adherence.
• Ensure accountability for Behavior Technician credentialing and compliance with industry standards and regulations.
• Manage the case status change report and ensure status changes meet requirements and are completed promptly.
• Coordinate with stakeholders to review and coordinate communications with families about insurance changes.
• Facilitate and oversee Behavior Technician hiring, recruitment, and onboarding.
• Optimize resource utilization, including Behavior Technicians, to improve efficiency and productivity while maintaining quality care.
• Ensure completion of required training programs and certifications.
• Address paper-document usage issues and implement solutions to reduce usage and improve accuracy and productivity.
• Promote and monitor team members’ use, competency, and adoption of the Tech Connect platform, providing support and training as needed.
• Monitor non-billable activities and implement strategies to minimize non-billable time.
• Coordinate staff transfers between locations or departments while minimizing operational disruption.
• Work with the DeNovo team to transition new sites from DeNovo management to field operations.
• Coordinate community outreach to promote services and build stakeholder relationships.
• Review and approve client transportation requests and ensure credentialing and regulatory compliance.
• Monitor payroll and billing for accuracy, timeliness, and regulatory compliance.
• Coordinate responses to Behavior Technician survey feedback, address concerns, and implement improvements.
• Collaborate with the marketing team to identify and address client-led generation needs.
• Ensure compliance with regulatory and accreditation requirements and implement necessary policies and procedures.
• Develop and implement team member recognition programs to support workplace culture and engagement.
• Own the area’s profit and loss statement, monitor financial performance, and implement improvement strategies.
• Facilitate client communication and handoffs between the Intake Team and Operational Team to support seamless service initiation.
• Communicate with clients and other stakeholders while they are on hold, responding to inquiries and concerns promptly and professionally.

Benefits

• Quarterly bonus opportunity of up to 10% of base salary per quarter, up to 40% annually.
• Preferred home financing rates through Rate.
• Debt repayment assistance through Ditch.
• On-demand pay via Rain.
• Discounted childcare.
• Employee Assistance Program (EAP).
• Exclusive BenefitHub marketplace savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director