Clinical Operations Area Director

Genesis Administrative Services•Lowell, MA

About The Position

The Clinical Operations Area Director PT/OT/SLP is responsible for the efficient and profitable management of Genesis Rehab Services operations across the assigned area, which includes New Hampshire, Connecticut, and Massachusetts. The role also markets rehabilitation services in the region and monitors clinical service standards across all sites of service. The director supports evidence-based care, staff development, quality and compliance, customer satisfaction, and financial performance.

Requirements

Hold a valid Physical Therapy, Occupational Therapy, or Speech Therapy license in at least one state of practice, or provide proof of licensure and eligibility.
Have a master's degree in Physical Therapy, Occupational Therapy, or Speech Therapy; or a master's degree in a related field in addition to a bachelor's degree in Physical Therapy or Occupational Therapy; or a bachelor's degree in Physical Therapy or Occupational Therapy plus five years of progressively responsible PT or OT experience.
Have a qualifying PT or OT degree earned outside the United States evaluated as equivalent to a U.S. degree in Physical Therapy or Occupational Therapy.
Have at least five years of rehabilitation experience, including two years in management and administration.
Have patient care experience within the last two to three years.

Responsibilities

Oversee and direct management of all area clinical operations.
Ensure accountability for evidence-based care and adherence to care delivery standards.
Review monthly department and individual therapist outcomes and support staff in developing strategies to improve outcomes.
Help therapy staff identify and remove treatment barriers and provide clinical education to meet patient needs.
Develop and support area staff through rounding, second-tier rounding, coaching, and mentoring.
Monitor clinical service standards across all sites and ensure services are ethical and compliant.
Review strategic plans with senior management and ensure company policies and procedures are followed consistently.
Conduct regular Director of Rehab meetings to communicate, develop solutions to barriers to patient care, and improve customer satisfaction.
Market Genesis Rehab Services within the assigned area in conjunction with Business Development.
Meet area budgetary goals and take responsibility for financial profit and loss.
Meet clinical education needs in the area and assure quality and compliance.
Participate in area corporate integrity investigations and quality audits with the compliance department and other departments as needed.
Ensure staffing levels meet patient and customer needs, monitor customer satisfaction, prepare monthly customer reports, and schedule quarterly in-person meetings.
Ensure new contracts are initiated according to Genesis Rehab Services standards in conjunction with Business Development.
Serve as a resource to Directors of Rehab for staff performance appraisals and clinical performance management.
Assist with clinical orientation and ensure a quality orientation process for new rehabilitation staff.
Oversee student placement operations.
Uphold the GRS Promises by acting ethically, respectfully, accountably, and professionally; communicating compassionately; supporting and developing staff; embracing change; and fostering a positive work environment.
Perform other related duties as required.

Benefits

Medical, dental, and vision plans for full-time team members.
Dental and vision plans for part-time team members.
Paid time off for full-time and part-time team members.
Clinical mentorship program for new graduates beginning on day one.
Free continuing education units through Medbridge.
Visa or Green Card sponsorship support.
Journey Travel Program offering work across the United States with the security of a full-time role.
Discounts on wireless/TV, home/auto/renters and pet insurance, childcare, eldercare, and other services.
PowerZone Employee Recognition Program rewards.
Clinicians in Action professional development program.