Operations Management _ Area Director

Sevita•Muncie, IN

About The Position

The Area Director manages operations within a community with revenues of approximately $7.5 million. This full-time, exempt, salaried supervisory role provides direction, leadership, and supervision to professional and other staff at the program site to ensure effective operations and quality services for individuals. The Area Director ensures compliance with applicable state and federal standards and is responsible for program, personnel, financial, census, growth, stakeholder, compliance, and health and safety management across the area. The role directly supervises Program Directors and assigned personnel, including completing performance evaluations and overseeing scheduling, orientation, training, and employment actions. It monitors program performance and service delivery, financial results, census and referrals, and compliance with licensing and quality standards. The Area Director also maintains relationships with individuals served, families, guardians, referral partners, funders, community members, and government stakeholders. Travel is required as needed. State-specific requirements may apply; the posting refers to a New Jersey addendum.

Requirements

Bachelor’s degree.
Three to six years of related experience, including significant management experience in the human services industry.
Master’s degree in Human Services, or other education and experience as required by the state.
Licensure as required by the state.
Ability to exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.

Responsibilities

Provide leadership and direct supervision to Program Directors and other assigned staff; work with the regional support team and implement employee practices.
Oversee area safety and workers’ compensation implementation; approve area involuntary terminations and review written warnings.
Hire Program Directors in consultation with the Regional Director and Talent Acquisition teams, and consult on hiring Program Supervisors.
Support orientation and training for program staff, provide guidance to Program Directors, facilitate training as needed, and audit training records periodically.
Oversee program planning and monitor service delivery for consistency with organizational and regulatory standards and the needs of individuals served.
Monitor scheduling, overtime dashboards, and employee utilization to ensure efficient program coverage.
Manage area financial performance, review financial statements, oversee purchasing, interpret regional profit and loss results with Finance support, and execute improvement plans for underperforming programs.
Ensure billing compliance and documentation, and safeguard individuals’ served funds by reviewing monthly ledgers and itemized receipts.
Identify area marketing needs and escalate them to Regional Directors; coordinate local events and engagement with referral partners.
Serve as a primary contact during the referral process, respond to inquiries, manage referral pipelines and intake checklists, assess fit for locations, and escalate potential barriers to service.
Monitor census and referral dashboards and analyze admissions, discharges, and leave-day trends against census targets.
Implement area growth strategies, including census, periodic billing, and new starts; assist with planning new programs, real estate locations, furnishings, supplies, and equipment; and potentially identify acquisition opportunities.
Maintain relationships with case managers, referral agents, community members, funders, individuals served, mentors, families, and guardians; implement satisfaction enhancement plans and uphold customer service standards.
Participate in relationships with local legislators and government officials, attend advocacy meetings, and lobby as appropriate on behalf of individuals and the Network.
Oversee area quality enhancement plans, incident reporting, incident management protocols, corrective actions, and investigations.
Maintain licensing and compliance for area services, ensure accurate and timely documentation, oversee implementation of compliance plans, and assist with correction orders.
Oversee area health and safety programs for individuals and employees and supervise area nurses as applicable.
Maintain clean, neat, safe, and regulatory-compliant living and working environments; ensure residential settings are pleasant, age-appropriate, and home-like; direct area maintenance.
Perform other duties as required, including backfilling roles under supervision.
Complete performance evaluations and oversee scheduling, orientation, training, employee transfers, promotions, salary changes, discipline, terminations, and resolution of employee problems within role responsibilities.
Travel as needed.