Director of Operations (Mobile Devices)

Assurant • Lewisville, TX

2d • Onsite

About The Position

The Director of Certified Pre-Owned (CPO) Operations leads and optimizes end-to-end operations, driving operational excellence, quality, profitability, customer satisfaction, and continuous improvement across demand planning, production and repair operations, new product introduction, customer implementations, service delivery, and product lifecycle management. The role oversees complex manufacturing, repair, or refurbishment operations and uses Lean Six Sigma methodologies, data-driven decision-making, and cross-functional leadership to build scalable processes and support business growth.

This is an onsite position at the Lewisville, Texas facility, with occasional travel of approximately 10%. The Director owns operational financial performance, develops and leads high-performing teams, partners with internal stakeholders and external clients, and supports the development, launch, and operational integration of new products and services.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 6 years of progressive leadership experience managing complex manufacturing, repair, refurbishment, or operations environments.
• Strong experience in demand planning, production planning, procurement, materials management, and new product introduction.
• Proven success leading process improvement initiatives using Lean Six Sigma methodologies.
• Advanced analytical and financial acumen, including experience with budgeting, forecasting, and operational performance management.
• Advanced Microsoft Excel skills, including pivot tables, trend analysis, reporting, and data visualization.
• Experience with project management, resource planning, and systems implementation.
• Exceptional leadership, communication, presentation, and stakeholder-management skills.
• Strong problem-solving abilities and a data-driven approach to decision-making.

Nice To Haves

• Experience using AI tools and automation technologies to improve business processes and operational efficiency.
• Background in technical, mechanical, electronics repair, refurbishment, or manufacturing environments.
• Lean Six Sigma Green Belt certification or higher.
• Experience working in ISO- and OSHA-regulated environments.
• Experience with Oracle ERP systems.
• Experience supporting wireless or consumer electronics products.

Responsibilities

• Lead all aspects of CPO operations, ensuring quality, service, productivity, and profitability.
• Develop and execute short- and long-term operational strategies aligned with business objectives.
• Establish policies, procedures, and performance standards that promote operational excellence and accountability.
• Oversee demand planning, operations planning and control, production, repair operations, parts reclamation, customer implementations, system support, and customer service.
• Drive continuous improvement using Lean Six Sigma principles and best practices.
• Develop, implement, and maintain quality assurance programs to improve efficiency, reduce waste, and enhance customer satisfaction.
• Partner with Product Development and Engineering on new product introductions and operational readiness.
• Identify opportunities to optimize workflows, improve scalability, and enhance operational performance.
• Manage operational financial performance, including budgeting, forecasting, cost management, and profitability analysis.
• Evaluate business opportunities and operational investments through financial modeling and data-driven analysis.
• Monitor key performance indicators and implement corrective actions to achieve business goals.
• Recruit, develop, coach, and lead high-performing teams; set performance expectations and develop succession and employee-development strategies.
• Foster accountability, collaboration, innovation, and continuous improvement.
• Serve as the primary operational partner for internal stakeholders and external clients, resolving operational, product, system, and customer issues while maintaining client relationships.
• Collaborate across departments to deliver strategic initiatives and operational improvements.
• Present recommendations, business cases, and operational updates to leadership and executive audiences.
• Support the development, launch, and operational integration of new products and services.
• Drive product profitability, compliance, and lifecycle performance.
• Partner with stakeholders to identify and implement innovative solutions that support business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director