Director of Product, Mobile

CLEAR - Corporate•New York, NY

12h•$250,000 - $285,000•Onsite

About The Position

CLEAR is seeking a customer-focused, technology-oriented product leader to own the strategy, roadmap, and outcomes for its mobile app. The role will shape the app into an intelligent travel companion that helps members prepare for, navigate, and recover from travel while connecting CLEAR identity capabilities, real-time travel context, airport operations, member relationships, and partner services. The Director will drive adoption, engagement, and member value through personalized and proactive experiences before, during, and after travel, including airport information, wayfinding, food and lounge discovery, disruption support, and relevant CLEAR and partner services. This player-coach role will initially lead a small product team with one direct report, set a high bar for product thinking and execution, develop talent, and scale the team as the scope grows. The position owns the mobile portfolio end to end across iOS and Android, from strategy and discovery through delivery, launch, and ongoing optimization. It will establish a product operating model that enables rapid learning and responsible scale, and will work closely with cross-functional teams and partners to deliver a multi-year transformation. CLEAR describes its mission as making experiences safer and easier, physically and digitally. The role is based on-site, as indicated by the posting’s #LI-Onsite tag. The stated base salary range is $250,000–$285,000, depending on skills and experience. Other rewards may include annual bonuses, commission, and Restricted Stock Units.

Requirements

10+ years of product management experience, with significant experience building and scaling consumer mobile products.
Proven ability to set an inspiring product vision, identify key strategic bets, and sequence the work needed to realize that vision.
Demonstrated experience leading, coaching, and developing product managers or product teams, including in a player-coach capacity.
Track record of delivering large-scale mobile app initiatives and managing technical trade-offs.
Ability to ensure architecture is scalable, secure, reliable, and accessible across iOS and Android.
Strong customer empathy and ability to turn member needs, qualitative research, and behavioral data into product decisions and compelling experiences.
Ability to establish a data-driven culture around mobile app acquisition, activation, engagement, retention, and member or subscription conversion metrics.
Experience connecting digital products to physical-world operations, service teams, and partner ecosystems.
Exceptional strategic prioritization, organizational, and execution skills in complex and dynamic contexts.
Strong executive communication and influencing skills, including aligning stakeholders, navigating disagreement, and making thoughtful decisions with imperfect information.
Growth mindset, high ownership, bias toward action, and judgment to invest in durable foundations and earn customer trust.
Ability to live and impart CLEAR’s stated core values: Be Indefatigable, Bias for Action, Embrace Change, Obsessed with the Customer Experience, Speak Up, Our Great People, and Own It.

Responsibilities

Establish CLEAR’s mobile app vision and roadmap in alignment with enterprise goals and member needs, translating a multi-year vision into strategic bets, sequenced investments, and success metrics.
Own the mobile product portfolio end to end across iOS and Android, including strategy, discovery, prioritization, delivery, launch, and optimization.
Transform the app into an intelligent travel companion for preparation, real-time navigation, food ordering, lounge discovery and access, and travel disruptions.
Define and deliver proactive, context-aware experiences that turn real-time conditions into useful next actions, including personalized timing, wayfinding, disruption support, family and group coordination, service recommendations, airport conditions and availability, and timely human assistance.
Extend the app’s value beyond the airport by encouraging return use, travel sharing with family and friends, benefit discovery, and deeper member relationships.
Drive measurable business and customer outcomes, including app adoption, activation, engagement, retention, and contribution to membership and subscription goals.
Build and lead a high-performing product team; initially manage and develop one direct report, establish ownership and decision rights, coach product judgment and execution, and grow the team as needed.
Create a durable product operating model for fast learning and responsible scale, including analytics, experimentation, reliability, accessibility, platform foundations, and product development rituals.
Use customer research, analytics, experimentation, rapid prototyping, and member feedback to guide investment and prioritization.
Collaborate with Engineering, Design, Finance, Operations, Member Care, Marketing, Security, Legal, and partner teams to align trade-offs and deliver a multi-year transformation.
Connect the app to airport experiences, CLEAR service teams, and partner services, including airport information, food ordering, lounge access, Concierge, and services involving Ambassadors, airport operations, and partners.
Communicate product strategy, progress, trade-offs, and results to senior leadership and build organizational alignment.

Benefits

Comprehensive healthcare plans.
Family-building benefits, including fertility and adoption/surrogacy support.
Flexible time off.
Annual wellness stipend.
Free OneMedical memberships for the employee and dependents.
CLEAR Plus membership.
401(k) retirement plan with employer match.
Stipends and reimbursement programs for well-being and learning and development.
Catered lunches every day and fully stocked office kitchens.
Potential annual bonuses, commission, and Restricted Stock Units.