Operations Director Jobs

About The Position

Requirements

• Bachelor's Degree in related field OR equivalent recent relevant full-time work experience (one year of full-time recent relevant work experience for every one year of college).
• Minimum of five (5) years related experience.
• One year of supervisory experience.
• Must possess strong organization, communication, leadership and management skills.
• Current and valid driver’s license.
• Willingness to work overtime, weekends, and other nonstandard hours when necessary and or required.
• Knowledge and appreciation for the arts and an understanding of the art experience marketed at this City facility and throughout the Art Center activities.
• Knowledge of venue operations, event planning, hospitality, customer service, and facility rental management.
• Knowledge of City and department rules, policies, and procedures.
• Understands and follows goals and objectives outlined by the City Administrator, Mayor, and City Council.
• Verbal skills to communicate effectively with staff, supervisors, artists, event clients, vendors, volunteers, and the general public.
• Math skills to perform basic math and maintain financial and activity records.
• A strong understanding of profit and loss reports, balance sheets, budgets, revenue management, and event-related financial performance.
• Computer skills to utilize customized point-of-sale, human resources, and financial management systems, as well as proficiency in social media, internet applications, email correspondence, participant registration, facility reservation systems, and report preparation.
• Writing skills to clearly and professionally prepare reports, correspondence, marketing materials, contracts, and other business communications.
• Reading skills to understand laws, regulations, policies, contracts, and procedures pertaining to the operation of the department, facilities, and event venue.
• Ability to establish and maintain effective working relationships with artists, nonprofit organizations, event clients, wedding professionals, vendors, volunteers, City staff, and the general public.
• Ability to manage multiple projects and events simultaneously while coordinating staff, vendors, clients, facility logistics, and operational priorities.
• Ability to exercise sound judgment and make decisions in accordance with established policies, procedures, and City objectives.
• Ability to provide exceptional customer service while maintaining professionalism and fostering positive community relationships.

Nice To Haves

• Certified American Red Cross first-aid/CPR.

Responsibilities

• Oversees daily operations of the programs and/or facilities assigned.
• Coordinates facility and/or program events with appropriate City departments and/or vendors.
• Develops and maintains annual operating budgets.
• Maintains financial and activity records on a daily basis.
• Meets annual budget requirements and reports on such records.
• Manages revenues and expenses.
• Oversees full and part time employees.
• Coordinates staffing schedules, submits payroll bi-weekly.
• Monitors staffing needs in advance of position changes.
• Performs personnel related functions for the department.
• Provides employee departmental orientation and training.
• Ensures compliance with all legal, health and safety regulations.
• Oversees logistics for facility usage, staffing, equipment, and program setup and breakdown.
• Creates marketing plans and secure advertising contracts, as well as design marketing flyers and social media campaigns.
• Coordinates special projects and/or events as assigned.
• Establishes departmental processes and procedures.
• Schedules tours of facilities for schools, nonprofits, corporate, civic and other groups.
• Maintains positive public relations and outreach.
• Prepares reports and communications, maintains records and responds to informational inquiries.
• Makes public presentations, attends meetings and represents the City as needed.
• Provides support to the City Administrator by performing a variety of administrative tasks.
• Serves on committees and task forces.
• May write, solicit, and manage grant funds.
• Manages and directs the nationally acclaimed annual two-day Art Festival.
• Coordinates and manages other City art shows, festivals, and special events in conjunction with other City personnel as assigned.
• Oversees the operation of the Coastal Arts Center wedding and events venue, ensuring exceptional customer service and a high-quality guest experience.
• Supervises Wedding and Event Coordinators, providing leadership, scheduling, training, performance management, and operational oversight.
• Develops and maintains policies, procedures, pricing, contracts, and operational standards related to facility rentals, weddings, receptions, corporate events, and other private and public functions.
• Oversees event scheduling, client relations, vendor coordination, facility readiness, and logistics to ensure successful execution of all events hosted at the facility.
• Works collaboratively with internal departments, outside vendors, wedding professionals, and event clients to ensure safe, efficient, and successful event operations.
• Monitors event revenue, rental utilization, and operational performance while identifying opportunities to increase bookings and enhance customer satisfaction.
• Manages inventory of displaying artists, studio equipment and maintenance, and oversees the campus grounds.
• Schedules, coordinates, and conducts art programs and classes at the Art Center.
• Works in conjunction with other City facility coordinators to promote art programs and classes.
• Works closely with local, state, and regional artists while growing and developing relationships within the art community.
• Acts as City liaison and maintains a good working relationship with the local nonprofit support group that provides assistance and funding to the Art Center.
• Handles sensitive information in a confidential manner.
• Maintains a highly professional attitude and demeanor at all times.
• Provides responsible, appropriate, and satisfactory leadership within the City.
• Communicates positively and professionally in all aspects of the position.
• Attends all department meetings, City meetings, and professional development activities.
• Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
• Complies with City wide and departmental policies, as well as state and federal laws.
• Ensures the positive promotion of the City.
• Is prompt and punctual in reporting for work, meetings, etc.
• Performs other duties as assigned.