Director of Operations - Prime Line

US Foods • Fort Lauderdale, FL

2d • Onsite

About The Position

The Director, Operations - Prime Line is responsible for overall operational performance across the Prime Line distribution network. The role provides strategic leadership and direction to deliver strong service, safety, quality, productivity, and financial results. It drives operational excellence across locations, builds high-performing leadership teams, strengthens accountability, and partners across functions to execute business strategies that support growth, customer satisfaction, and long-term organizational success.

The position leads operational priorities and performance across Prime Line locations, including labor, distribution, inventory flow, service levels, and operating costs. It oversees turnaround strategies for underperforming locations, develops network strategies for growth and scalability, and promotes continuous improvement. It also hires, manages, coaches, and develops operations leaders, with responsibility for performance management, succession planning, and career development.

The Director champions operational initiatives that improve customer experience, service delivery, delivery execution, and customer satisfaction. The role partners with Sales, Supply Chain, Merchandising, Customer Service, and other internal stakeholders to align operations with customer expectations and business priorities. It ensures compliance with regulatory requirements, company policies, food safety standards, and workplace safety expectations; leads business reviews and presents performance insights to executive leadership; and leads change initiatives and operational transformations. The role directly supervises operations leadership at all Prime Line locations and is expected to work in a Prime Line office-based environment. Up to 75% travel is required.

Requirements

• 10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations.
• 7 years of people leadership experience, with demonstrated success leading and developing operations leaders.
• Proven success in P&L ownership, strategic planning, and operational execution.
• Demonstrated success delivering results across operational metrics, including safety, quality, productivity, and employee retention.
• Ability to lead through organizational complexity and influence outcomes across functions and locations.
• Strong understanding of business strategy, operating models, capacity planning, and financial principles.
• Strong analytical skills, including interpreting data, identifying trends, and translating insights into actionable strategies.
• Strong executive presence and communication skills, with the ability to build credibility and influence senior leaders and cross-functional partners.
• Ability to lead geographically dispersed teams and develop leaders.
• Ability to foster cross-functional collaboration and drive alignment across a matrixed organization.
• Bachelor’s degree in Business, Operations Management, Supply Chain Management, or another relevant field, or equivalent work experience.
• Ability to travel up to 75%.

Nice To Haves

• Experience leading multiple geographically dispersed sites.
• Experience in foodservice, distribution, logistics, or a similarly complex operating environment.
• Advanced degree.

Responsibilities

• Provide strategic leadership for all Prime Line locations and drive execution against safety, service, productivity, quality, and financial objectives.
• Own operational and financial performance across Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs.
• Collaborate cross-functionally to align operations with enterprise goals.
• Oversee turnaround strategies for underperforming locations and drive continuous improvement.
• Develop and execute network strategies supporting growth, scalability, and long-term business performance.
• Hire, manage, and develop high-performing Operations teams across Prime Line locations.
• Build leadership capability through talent development, succession planning, performance management, and career development.
• Coach and mentor leaders, promote accountability, and act when performance does not meet expectations.
• Champion initiatives that improve customer experience, service delivery, delivery execution, and customer satisfaction.
• Use Operations Excellence insights and feedback to drive innovation in service delivery.
• Align operational strategies with customer and Prime Line Supply Chain expectations.
• Partner with Sales, Supply Chain, Merchandising, and Customer Service to align operations with customer expectations and business priorities.
• Ensure compliance with regulatory requirements, company policies, food safety standards, and workplace safety expectations.
• Lead business reviews, present performance insights to executive leadership, and develop action plans addressing risks and opportunities.
• Drive associate engagement through leadership, recognition, and communication, fostering accountability, transparency, and operational integrity.
• Lead organizational change initiatives and operational transformations.
• Perform other duties as assigned by the manager.

Benefits

• Annual incentive plan bonus and long-term incentive program may be available.
• Health insurance.
• Pre-tax spending accounts.
• Retirement benefits.
• Paid time off.
• Short-term and long-term disability.
• Employee stock purchase plan.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director