Director, Real Estate

Greystar Management Services•Charlotte, NC

About The Position

The Director, Real Estate Operations is a leadership role within Greystar’s Management Services business, accountable for operational and financial performance across a defined portfolio of assets within a Region. The role maximizes asset performance through disciplined execution, oversight, and effective leadership of Regional Property Managers (RPMs). Reporting to a senior real estate operations leader, the Director translates strategy into results by driving portfolio performance, strengthening client relationships, developing RPMs, and maintaining accountability and transparent communication with senior leadership about elevated client needs and decisions. The Director ensures assets meet or exceed operational, financial, and resident-experience expectations and partners with internal leaders to support operational consistency, financial integrity, and Greystar’s standards and values. The Director oversees operational execution, property-level strategies, site visits, inspections, performance indicators, asset improvement plans, and initiatives that improve operational effectiveness. The role provides financial stewardship through budget and performance reviews, financial coaching, reporting oversight, risk identification, and clear communication with clients and stakeholders. It also leads talent development and performance management, supports client and resident engagement, ensures risk management and compliance, and contributes operational expertise to business development, underwriting, due diligence, transitions, dispositions, acquisitions, and lease-ups. The selected candidate must be based in Charlotte, North Carolina. The position may be eligible for a quarterly or annual bonus based on individual and company performance. The initial application deadline is November 10, 2026; applications may be considered on a rolling basis afterward until the position is filled.

Requirements

Typically, 10 or more years of increasingly responsible and complex relevant experience.
At least 5 years of progressive leadership experience in property operations or real estate management at the regional level or above, preferably in multifamily housing, with demonstrated ownership of portfolio performance.
Proven people leadership, including the ability to build trust, inspire and motivate others, set clear expectations, and drive results through teams.
Ability to hold oneself and teams accountable, navigate changing team dynamics, and lead through change with leadership courage.
Exceptional interpersonal, oral, and written communication skills, including the ability to communicate across organizational levels and engage confidently with clients and stakeholders.
Ability to collaborate across teams and provide clear direction, regular updates, and support during organizational change.
Resilience and adaptability, with skills in identifying issues, escalating appropriately, developing solutions, and managing change initiatives affecting properties.
Ability to remain composed in fast-paced or high-pressure situations.
Strong understanding of property-level financials, budgets, and performance metrics, and ability to clearly present financial updates, budgets, and reports.
Investor-minded decision-making that considers ownership objectives and tailors strategies to financial and operational goals.
Ability to analyze property and market performance data and provide informed, data-driven recommendations.
Knowledge of local markets, real estate trends and dynamics, and operational impacts; ability to serve as a trusted operational and market expert.
Strong commitment to service for team members, residents, and clients while maintaining operational discipline.
Alignment with Greystar’s values, brand, and culture, and commitment to accountability, performance, ongoing development, and a growth mindset.
Ability to meet the position’s location requirement of being based in Charlotte, North Carolina.

Nice To Haves

Bachelor’s degree in Real Estate, Business Administration, Finance, Accounting, or a related field is preferred.
Multifamily housing experience is preferred.

Responsibilities

Oversee operational execution and portfolio performance, aligning teams with property strategies, regional goals, organizational initiatives, and company standards.
Hold Regional Property Managers accountable for regular site visits and inspections; personally conduct visits based on operational risk, performance gaps, and potential impact.
Review key performance indicators such as delinquency, turnover, and make-ready performance, and address underperformance through coaching, training, corrective action, and intervention.
Ensure asset improvement plans are defined, executed, tracked, and measured against outcomes and accountability expectations.
Identify market and operational trends and translate insights into action; lead initiatives to improve operational effectiveness and implement programs, policies, procedures, and practices.
Ensure reporting, accounting, and other required work is completed accurately and on time.
Train and mentor Regional Property Managers in budgeting, financial risk, financial storytelling, and communicating financial data and performance metrics to clients.
Review and approve property-level budgets, key performance indicators, and financial performance, holding teams accountable for accuracy and results against plan.
Use data-driven analysis to identify trends, risks, gaps, and opportunities; escalate risks and drive corrective action.
Partner with Regional Property Managers and Accounting to ensure accurate, timely reporting and resolve obstacles, issues, or discrepancies.
Communicate financial performance, progress against goals, and recommended course corrections to internal stakeholders and clients.
Model Greystar’s values and leadership competencies; set expectations for performance, accountability, and professionalism.
Hire, develop, and retain Regional Property Managers and regional leaders; coach direct reports and support their development through regular meetings, feedback, and development plans.
Hold leaders accountable for recruiting, onboarding, training, performance management, and talent assessment; implement improvement plans when expectations are not met.
Support consistent and compliant application of HR policies and employment laws, partnering with appropriate stakeholders on employee relations matters.
Provide timely, candid, specific, and considerate feedback; take corrective action and conduct fact-based terminations where required.
Foster engagement, recognition, a performance-driven culture, bench strength, and leadership readiness.
Strengthen client relationships through proactive communication, transparency, and consistent results; prepare teams for client interactions and join meetings strategically.
Provide clients with clear updates, insights, and action-oriented solutions aligned with their investment objectives.
Represent Greystar’s brand, values, and service standards in client and resident interactions.
Ensure compliance with legal, regulatory, and internal operational standards; confirm audits are accurate, timely, and complete before approval.
Identify and mitigate operational and safety risks through inspections, incident reviews, and follow-up; escalate critical issues appropriately and maintain ownership through resolution.
Maintain accurate documentation and reporting and stay current on legislative and industry changes.
Contribute to new business efforts through market knowledge, operational expertise, and performance credibility.
Support underwriting and due diligence for transitions, dispositions, acquisitions, and lease-ups; assist with pitch preparation and presentations.
Promote Greystar’s operational excellence and service quality in external engagements.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity plans.
Pet insurance and legal plans.
Charitable giving program and benefits.
Potential eligibility for a quarterly or annual bonus based on individual and company performance.