Director, Real Estate

Greystar•Charlotte, NC

About The Position

The Director, Real Estate Operations is a leadership role within Greystar’s Management Services business, accountable for operational and financial performance across a defined regional portfolio. Reporting to a senior real estate operations leader, the Director translates strategy into results by overseeing Regional Property Managers (RPMs), strengthening client relationships, developing leaders, and ensuring accountability and transparent communication with senior leadership. The Director ensures assets meet or exceed operational, financial, and resident-experience expectations, while promoting operational consistency, financial integrity, and alignment with Greystar’s standards and values. The role oversees operational execution, financial management, talent and leadership, client and resident engagement, risk management and compliance, and business-development support. Responsibilities include monitoring property performance, budgets, and improvement plans; coaching and holding regional leaders accountable; communicating results and recommendations to clients and stakeholders; ensuring compliance and risk controls; and supporting business transitions, acquisitions, dispositions, lease-ups, underwriting, due diligence, and presentations. The selected candidate must be based in Charlotte, North Carolina. The position may be eligible for a quarterly or annual bonus based on individual and company performance. Greystar offers a benefits package to full-time employees.

Requirements

Typically, 10 or more years of increasingly responsible and complex relevant experience.
At least 5 years of progressive leadership experience in property operations or real estate management at the regional level or above, preferably in multifamily housing, with demonstrated ownership of portfolio performance.
Proven ability to lead, build trust, motivate teams, set expectations, drive results through others, and hold oneself and teams accountable.
Exceptional interpersonal, oral, and written communication skills, including the ability to collaborate across teams and engage confidently with clients and stakeholders.
Ability to identify and escalate issues, develop solutions, manage organizational change, provide clear direction and updates, and maintain composure in high-pressure situations.
Strong understanding of property-level financials, budgets, and performance metrics, including the ability to present financial information clearly to internal stakeholders and clients.
Ability to apply an investor mindset, understand ownership objectives, and tailor strategies to financial and operational goals.
Ability to analyze property and market performance data and provide informed recommendations, with knowledge of local markets, real estate trends, and operational impacts.
Commitment to exceptional service for team members, residents, and clients while maintaining operational discipline.
Alignment with Greystar’s values, brand, and culture, with a commitment to accountability, ongoing development, and a growth mindset.
Must be based in Charlotte, North Carolina.

Nice To Haves

Bachelor’s degree in Real Estate, Business Administration, Finance, Accounting, or a related field.
Multifamily real estate experience.
In lieu of a degree, at least 5 years as a regional people leader with a proven track record in property operations or asset management, preferably in multifamily real estate, may be considered.

Responsibilities

Oversee operational execution and performance across a regional portfolio, aligning property teams with property strategies, regional goals, organizational initiatives, and company standards.
Ensure Regional Property Managers conduct regular site visits and inspections; personally conduct visits based on risk, performance gaps, and potential impact.
Review key performance indicators, address underperformance through coaching, training, corrective action, and tactical intervention, and ensure asset improvement plans are executed and tracked.
Identify market and operational trends and lead initiatives to improve operational effectiveness, including coordinating project teams and implementing programs, policies, procedures, and practices.
Ensure reporting, accounting, and other deliverables are completed accurately and on time.
Train and mentor Regional Property Managers in budgeting, financial risk, financial storytelling, and presenting financial data and performance metrics to clients.
Review and approve property budgets, key performance indicators, and financial performance; hold teams accountable for accuracy and performance against plans.
Use data and financial analysis to identify risks and opportunities, make operational decisions, escalate issues, and pursue corrective action.
Partner with Regional Property Managers and Accounting to ensure accurate, timely reporting and resolve obstacles or discrepancies.
Communicate financial performance, progress, and recommended course corrections to internal stakeholders and external clients.
Model Greystar’s values and leadership competencies; hire, develop, and retain Regional Property Managers and regional leaders.
Coach direct reports, support their development, and hold leaders accountable for recruiting, onboarding, training, performance management, and talent assessment.
Ensure compliant application of HR policies and employment laws; provide feedback, take corrective action, and make fact-based termination decisions when needed.
Foster engagement, recognition, a performance-driven culture, and leadership readiness across the Region.
Strengthen client relationships through proactive communication, transparent updates, preparation for meetings, and action-oriented solutions.
Represent Greystar’s brand, values, and service standards in client and resident interactions.
Ensure legal, regulatory, and internal compliance; review audits and confirm action items are addressed before approval.
Identify and mitigate operational and safety risks through inspections, incident reviews, and follow-up; escalate critical issues and maintain ownership through resolution.
Maintain accurate documentation and reporting and stay current on legislative and industry changes.
Support new business efforts through market knowledge, operational expertise, and performance credibility.
Assist with underwriting, due diligence, transitions, dispositions, acquisitions, lease-ups, and pitch preparation and presentations.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for a quarterly or annual bonus based on individual and company performance.