Executive Director of Operations Solutions Delivery & Shared Services - LH

HCSC • Rosemont, IL

2d • Remote

About The Position

The Executive Director, Solutions Delivery & Shared Services leads centers of excellence for business delivery resources that implement and enhance operational capabilities. These resources include business solutions architects, business requirements, testing, business readiness, and training. The executive ensures new and enhanced capabilities are delivered on time and within budget, scope, and quality objectives, and that operational teams are prepared to transition to the future state.

The role also guides operations center-of-excellence resources responsible for cross-functional issue resolution, quality assurance, compliance, reporting services, and workforce and inventory management programs. The executive leads the execution of capability, process, and system improvements and oversees shared center-of-excellence functions serving the operations organization. These functions support enterprise and operations strategic initiatives and provide resources and thought leadership to promote quality, regulatory compliance, and access to data and reports that deliver business insight.

The position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii. Compensation is listed as $136,100 to $255,500 annually, with eligibility for an annual incentive bonus plan, subject to its terms and conditions.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or a related field.
• 15 or more years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
• Demonstrated success leading large operational teams.
• Strong experience in process improvement, operational excellence, and performance management.
• Proven track record of delivering measurable financial, operational, and service improvements.
• Proven ability to influence executive-level decision-making.
• Demonstrated ability to build strategic alignments and influence internal constituents and external vendor partners.
• Strong influencing, collaboration, and facilitation skills.
• Ability to think strategically and act tactically.
• At least 7 years of people leadership experience.

Nice To Haves

• MBA, MHA, or a related advanced degree.
• Healthcare TPA, health plan, payer, or benefits administration experience.
• Lean, Six Sigma, or Operational Excellence certification.

Responsibilities

• Lead centers of excellence for business delivery resources, including business solutions architecture, business requirements, testing, business readiness, and training.
• Ensure new and enhanced capabilities are delivered on time and within budget, scope, and quality objectives.
• Ensure operational teams are prepared to transition to future-state capabilities.
• Guide and oversee operations center-of-excellence resources for cross-functional issue resolution, quality assurance, compliance, reporting services, and workforce and inventory management programs.
• Drive the execution of capability, process, and system improvements.
• Lead center-of-excellence functions that serve the operations organization.
• Support enterprise and operations strategic initiatives with resources and thought leadership.
• Promote quality, regulatory compliance, and access to data and reports that provide business insight.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Executive