Executive Director of Operations Solutions Delivery & Shared Services - LH
About The Position
The Executive Director, Solutions Delivery & Shared Services leads centers of excellence for business delivery resources that implement and enhance operational capabilities. These resources include business solutions architects, business requirements, testing, business readiness, and training. The executive is accountable for delivering new and enhanced capabilities on time and within budget, scope, and quality objectives, and for preparing operational teams to transition to the future state. The role also guides and oversees operations center-of-excellence resources responsible for cross-functional issue resolution, quality assurance, compliance, reporting services, and workforce and inventory management programs. The executive drives implementation and enhancement of capabilities, processes, and systems, and leads shared center-of-excellence functions serving the operations organization. These functions execute enterprise and operations strategic initiatives and provide resources and thought leadership to support quality, regulatory compliance, and access to data and reports for business insight.
Requirements
- Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or a related field.
- 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
- Demonstrated success leading large operational teams.
- Strong experience in process improvement, operational excellence, and performance management.
- Proven track record of delivering measurable financial, operational, and service improvements.
- Proven ability to influence executive-level decision making.
- Strong leadership qualities, including the ability to build strategic alignments and influence internal constituents and external vendor partners.
- Strong influencing, collaboration, and facilitation skills.
- Ability to think strategically and act tactically.
- 7+ years of people leadership experience.
Nice To Haves
- MBA, MHA, or related advanced degree.
- Healthcare TPA, health plan, payer, or benefits administration experience.
- Lean, Six Sigma, or Operational Excellence certification.
Responsibilities
- Lead centers of excellence for business delivery resources, including business solutions architecture, business requirements, testing, business readiness, and training.
- Ensure new and enhanced capabilities are delivered on time and within budget, scope, and quality objectives.
- Ensure operational teams are prepared to transition to the future state.
- Guide and oversee operations center-of-excellence resources for cross-functional issue resolution, quality assurance, compliance, reporting services, and workforce and inventory management programs.
- Drive implementation and enhancement of capabilities, processes, and systems.
- Lead center-of-excellence functions serving the operations organization.
- Execute enterprise and operations strategic initiatives.
- Provide resources and thought leadership to support quality, regulatory compliance, and access to data and reports for business insight.
- Lead large operational teams and build strategic alignments with internal constituents and external vendor partners.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan, subject to the terms and conditions of the plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
