Dir, Sales Comp - Operations

WideOpenWest•Madison Heights, MI

2d•Hybrid

About The Position

The Director, Sales Compensation Operations is primarily responsible for the strategy, design, development, and implementation of sales compensation for WOW! sales employees, as well as sales-related compensation for customer care and technician employees. The role also assists sales and marketing leadership in developing sales incentive programs for third-party sales partners. The director develops organizational strategy and compensation programs to drive revenue through direct and indirect sales channels and supports Sales, HR, and Total Rewards teams with analysis, projects, and technical support. This is a hybrid position requiring three days in the office and two days remote. Candidates must live within 45 minutes of one of the listed offices in Michigan, Florida, South Carolina, Georgia, Alabama, Tennessee, Colorado, or New Hampshire.

Requirements

BS/BA degree required, preferably in business, mathematics, or economics.
At least 7 years of professional experience in compensation or sales operations, including at least 3 years in roles directly managing sales compensation.
Exceptional communication skills, including the ability to develop and deliver detailed analytical reports, compensation plans, and executive presentations.
Strong attention to detail.
Ability to work hands-on with Sales and Sales Operations teams.
Intermediate to advanced word processing and presentation development skills using G Suite or Microsoft applications.
Advanced Microsoft Excel skills for data modeling and financial analysis.
Knowledge of finance and accounting principles.
Ability to perform the essential duties, including regularly talking and hearing, typing and handling objects and paperwork, reaching and holding items at chest level or above the shoulder, and using close vision and adjusting focus.
Ability to occasionally lift and carry up to 25 pounds.
Must live within 45 minutes of one of the specified offices.

Nice To Haves

MBA/MS degree.
Experience with enterprise sales commission systems.
General compensation strategy and administration experience.

Responsibilities

Design sales compensation to optimize compensation investment and drive profitable revenue growth across all sales channels.
Partner with senior Sales, Customer Care, and Field Operations leaders and sales channel leaders to design commissions and incentive programs.
Develop compensation programs and plans to support sales leaders’ strategic initiatives.
Partner with the Director of Compensation to establish base pay ranges and total target compensation for residential and commercial sales employees.
Collaborate with Sales Operations, Product, Marketing, Finance, Payroll, Accounting, Compensation, and commission administration teams to develop financial models supporting revenue growth strategies.
Engage and manage third-party consultants providing technical advice on sales commissions and incentives.
Develop programs that are simple to administer and communicate and support operational excellence and efficiency.
Lead change efforts to ensure new commission and incentive programs are effectively implemented.
Develop training for HR business partners, Talent Acquisition staff, and sales leadership so they can understand and communicate compensation strategies and programs.
Manage cross-functional projects involving the design, development, and implementation of compensation programs for new and existing products.
Ensure program designs support profitable revenue generation with market-based compensation investment across sales channels.
Partner with the sales commission incentive team and Sales Operations to develop and implement reports and analytics measuring return on compensation investment for revenue generation and retention.
Manage monthly sales compensation plan design committee meetings.
Perform other duties as assigned.