Dir-Clinical Operations

St. Jude Children's Research Hospital•Memphis, TN

About The Position

The Director of Clinical Operations serves as the key administrative contact for multiple assigned departments and oversees their administrative and business activities. In collaboration with psychosocial leaders, the Director plans and oversees operational and clinical activities, coordinates efforts to expedite patient flow, ensures regulatory compliance, and administers departmental financial and budgetary processes. The role collects, summarizes, and analyzes confidential information and prepares reports and statistics for leadership. The Director leads projects and initiatives, including team development, guidance, work-process analysis and improvement, data analysis, and creative problem-solving. The role provides oversight and implementation of departmental strategic plans and contributes to the broader hospital and clinical operations strategy. It leads a large or critical complex hospital or clinical operations area or team, manages resources and budgets, develops processes, and builds stakeholder relationships to support institutional objectives. The position requires a bachelor’s degree in a related field and at least 10 years of progressive related experience, including leadership of mid-to-large teams. A master’s in business administration or a related field is preferred. The current estimated salary range is $114,400–$216,320 per year. The posting describes St. Jude’s collaborative work culture, learning and growth opportunities, work-life balance, generous paid time off, and on-campus conveniences.

Requirements

Bachelor’s degree in a related field.
At least 10 years of progressive experience in a related area.
Experience managing or leading mid-to-large teams, with a focus on achieving objectives and building critical skills.
Experience with hospital or clinical operations systems and processes, including maintenance or implementation as applicable.
Significant experience with relevant regulations and guidelines and driving institutional compliance.
Experience leading large-scale projects, processes, or workflows from design through implementation.
Experience in operational management, stakeholder management, and resource management.
Experience building external connections with peers, emerging technology communities, and expert networks.
Proven performance in an earlier role.
Ability to think critically, draw insights, and connect information.
Ability to adapt to change with resilience and flexibility.
Ability to identify and implement improved processes and approaches using advanced knowledge in the area.
Ability to analyze and resolve issues systematically, set priorities, and make decisions.
Ability to communicate complex ideas to diverse audiences and influence others.
Ability to build partnerships across executive and leadership levels and manage stakeholder needs and expectations.
Ability to handle sensitive or difficult situations with social and emotional maturity.
Ability to set high targets, follow through, achieve results, anticipate roadblocks, and work resourcefully across groups.
Ability to use data and analytics to keep large teams focused on high-quality results.
Ability to translate strategic objectives into actionable work and manage budgets, costs, efficiencies, communications, and resources.
Ability to track and report budgets, address deviations, and identify cost-saving alternatives.
Ability to address the needs of patients, families, and institutional teams while supporting efficient, responsive, high-quality outcomes.
Ability to solve problems and remain calm under pressure to improve the patient experience.
Ability to define and drive customer-service metrics, identify systemic causes of recurring issues, and implement improvements.
People-management skills, including setting goals, providing feedback, conducting career conversations, managing employee relations issues, and coaching and developing direct reports or indirectly managed staff.
Ability to assess and address team development needs in line with talent strategy.
Broad knowledge of patient support areas, clinical workflows, and processes, with the ability to apply this knowledge to institutional and functional needs.
Broad expertise across multiple clinical operations or patient-support sub-functions and some expertise across St. Jude functional areas.
Ability to track best practices and approaches in clinical operations and patient support.

Nice To Haves

Master’s in Business Administration or a related field.

Responsibilities

Lead and manage a large or critically complex hospital or clinical operations area or team.
Contribute to the hospital and clinical operations strategy and roadmap, and drive implementation in line with institutional objectives.
Plan and oversee the operational and clinical activities of assigned departments in collaboration with psychosocial leaders.
Oversee the administrative and business activities of assigned departments.
Prepare and monitor operating and capital budgets, and manage the budget for the area.
Collaborate with psychosocial leadership to administer departmental financial and budgetary processes.
Coordinate activities that expedite patient flow.
Ensure compliance with regulatory requirements.
Collect, summarize, and analyze information while maintaining strict confidentiality; prepare reports and statistics for leadership.
Lead projects involving team development, monitoring, guidance, work-process analysis and improvement, data analysis, problem-solving, and facilitation of initiatives.
Provide oversight of and implement the departmental strategic plan.
Drive resource planning and process development in line with strategic priorities, supporting hospital and clinical operations leadership teams.
Establish and maintain relationships with organizational stakeholders at multiple levels and engage external stakeholders proactively.
Drive team-management processes, including goal setting, performance, development, and engagement.
Perform other duties as assigned to meet departmental and institutional goals and objectives.
Maintain regular and predictable attendance, meet job expectations, follow policies, and deliver quality work while applying St. Jude values and principles.
Participate in performance-management processes, including spring and fall Check In milestones and the Annual Performance Review.