Dir-Clinical Operations
About The Position
Serves as the key administrative contact for multiple assigned departments and oversees their administrative and business activities. In collaboration with psychosocial leaders, plans and oversees operational and clinical activities, prepares and monitors operating and capital budgets, and coordinates activities that expedite patient flow. Ensures regulatory compliance and supports the financial and budgetary processes of assigned departments. Collects, summarizes, and analyzes information while maintaining strict confidentiality, and prepares reports and statistics for leadership. Leads departmental projects involving team development, monitoring, guidance, work process analysis and improvement, data analysis, creative problem solving, and facilitation of initiatives aligned with institutional strategic goals. Provides oversight and implementation of the departmental strategic plan. Leads a large or critical complex hospital/clinical operations area or team; contributes to operational strategy and roadmap development and implementation; and drives resource planning and process development. Builds stakeholder relationships, manages team goals and performance, and is accountable for the area’s budget. Regular and predictable attendance is required.
Requirements
- Bachelor’s degree in a related field.
- At least 10 years of progressive experience in a related area, including managing or leading mid-to-large teams and achieving objectives while developing critical skills.
- Experience with hospital/clinical operations systems and processes, including their maintenance or implementation as applicable.
- Significant experience with relevant regulations and guidelines and driving institutional compliance.
- Experience leading large-scale projects, processes, or workflows from design through implementation.
- Experience in operational management, stakeholder management, and resource management.
- Experience building external connections with peers, emerging technology communities, and expert networks.
- Proven performance in an earlier role.
- Critical thinking, insight generation, and the ability to adapt to change with resilience and flexibility.
- Ability to identify and implement improved processes and approaches using advanced knowledge in the area.
- Ability to analyze and resolve issues systematically, set priorities, and make decisions.
- Ability to communicate complex ideas to diverse audiences and influence others.
- Ability to build partnerships, understand stakeholder needs, and manage relationships, including sensitive or difficult situations.
- Ability to set ambitious targets, follow through, anticipate obstacles, and achieve results.
- Ability to use data and analytics to focus teams on high-quality results and build effective systems and processes.
- Ability to translate strategic objectives into actionable work and manage budgets, costs, efficiencies, communications, and resources.
- Ability to address patient, family, and institutional needs with a focus on efficient, responsive, high-quality outcomes.
- Skills in customer service, identifying underlying causes of recurring issues, and implementing process improvements.
- People-management skills, including goal setting, feedback, career conversations, coaching, and development.
- Broad knowledge of patient support areas, clinical workflows, and processes, with expertise across multiple clinical operations or patient support sub-functions.
Nice To Haves
- Master’s in Business Administration or a related field.
Responsibilities
- Lead and manage a large or critical complex hospital/clinical operations area or team.
- Contribute to hospital/clinical operations strategy and roadmap, and drive implementation in line with institutional objectives.
- Drive resource planning and process development aligned with strategic priorities and support operations leadership teams.
- Establish and maintain relationships with organizational stakeholders at multiple levels, and engage external stakeholders strategically.
- Drive team management processes, including goal setting, performance, development, and engagement.
- Manage the budget for the assigned area.
- Plan and oversee the operational and clinical activities of assigned departments in collaboration with psychosocial leaders.
- Oversee administrative and business activities and collaborate with leadership on financial and budgetary processes.
- Coordinate activities that expedite patient flow and ensure compliance with regulatory requirements.
- Collect, summarize, and analyze information confidentially; prepare reports and statistics for leadership.
- Lead departmental projects involving team development, work process analysis and improvement, data analysis, problem solving, and institutional initiatives.
- Oversee and implement the departmental strategic plan.
- Maintain regular and predictable attendance, meet job expectations, follow policies, and deliver quality work.
- Perform other duties as assigned to meet department and institutional goals and objectives.
Benefits
- Generous paid time off
- On-campus conveniences
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What This Job Offers
Job Type
Full-time
Career Level
Director
