Dir Operations Chronic

Fresenius Medical Care•Upper Moreland Township, PA

About The Position

Directs, administers, and controls the day-to-day operations and activities of dialysis facilities and programs in an assigned area. The role ensures compliance with company and regulatory requirements while providing high-quality dialysis services and patient care. It implements divisional and company initiatives and strategies, and applies cost-containment practices to support profitability and growth. The director oversees the dialysis business of 6–10 facilities, including customer service, quality of care, marketing, fiscal management, staffing, facility budgets, and operational performance. The position supports facility leaders, develops area management talent, builds communication across the area, manages physician and Medical Director relationships, and coordinates patient-care logistics. It is accountable for facility-level profit and loss, business plans, key performance indicators, quality goals, and corrective action plans. The role also supports joint venture and potential merger and acquisition activities, monitors operations through reports and audits, applies risk-management practices, and maintains knowledge of regional healthcare markets. It is responsible for environmental integrity, facility and water-system safety, and privacy and security compliance. Work includes desk and computer work, interaction with patients and staff, and travel between assigned facilities and other locations. The healthcare-facility environment has controlled air temperature and moderate noise, with possible exposure to infectious or contagious diseases or materials.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
3–5 years of business operations management and leadership experience.
Demonstrated leadership and management competencies, including financial competence, operational excellence, communication, and customer service skills.
Demonstrated practice of continuous quality improvement and relationship development.
Excellent team-building, employee motivation, performance-management, and decision-making skills.

Nice To Haves

Advanced degree preferred.

Responsibilities

Direct and oversee the dialysis business of 6–10 assigned facilities, including customer service, quality patient care, marketing, and fiscal management.
Coordinate operational strategies and activities to provide quality patient care and efficient dialysis services while meeting company and regulatory requirements.
Participate in developing area strategic plans and implement company, divisional, area, and facility objectives and quality action plans.
Provide leadership, support, and guidance to facility management, including clinical and technical managers.
Give ongoing feedback and formal annual performance evaluations to identify and develop talent.
Manage staffing, including hiring, termination, and disciplinary actions in collaboration with Human Resources.
Develop the area management team and succession plans through coaching, training, and leadership development.
Maintain effective communication among area and clinic managers and staff, including leading meetings and distributing communications.
Address adverse events and action thresholds in the area of responsibility.
Collaborate with the Regional Vice President to develop clinic budgets and monitor operational performance.
Manage profit and loss for assigned facilities and programs, and pursue budget and key performance indicator targets.
Work with Managed Care to increase payer mix and retain commercial patients.
Manage payroll and oversee facility expenses and accounts payable, applying cost-containment strategies.
Review balance sheets and income statements to assess revenue growth and commercial payer mix.
Assess the impact of proposed changes and improvements before implementation.
Implement and drive staffing and medical supply models and other business initiatives, including corrective action plans for underperforming clinics.
Monitor operational, financial, and productivity performance with the Regional Vice President and adjust strategies, goals, and objectives as needed.
Coordinate logistics associated with patient care across assigned facilities.
Ensure employees receive required training and education, including ongoing compliance training.
Serve as the primary company liaison to Medical Directors, Medical Advisory Board members, and referring physicians; maintain relationships and communicate company initiatives.
Preside over facility Governing Body meetings and maintain administrative policy and procedure manuals.
Collaborate on joint venture, merger, and acquisition opportunities and related operational and compliance activities.
Prepare reports and audit procedures and processes to monitor operational efficiency.
Apply risk-management strategies and work with internal and external legal counsel on legal issues.
Maintain knowledge of community and regional healthcare markets and industry issues; use knowledge of company products, services, and strategies to market and grow the business.
Collaborate with corporate and local groups to support growth across care modalities.
Maintain environmental integrity, including safety of facilities and water systems in the assigned area.
Oversee privacy and security compliance under company risk-management and compliance requirements.
Participate in relevant training and development opportunities.
Perform other duties as assigned.