Dir-Clinical Operations
About The Position
Serves as the key administrative contact for multiple assigned departments and oversees their administrative and business activities. In collaboration with psychosocial leaders, plans and oversees operational and clinical activities, prepares and monitors operating and capital budgets, coordinates activities to expedite patient flow, and ensures regulatory compliance. The role administers financial and budgetary processes, collects and analyzes confidential information, and prepares reports and statistics for leadership. It leads departmental projects involving team development, monitoring, guidance, work-process analysis and improvement, data analysis, problem solving, and initiatives aligned with institutional goals. The position also oversees implementation of departmental strategic plans. The Director leads a large or critical complex hospital/clinical operations area or team, contributes to operational strategy and implementation, and supports resource planning and process development. The role builds stakeholder relationships, manages team goals and development, and is accountable for the area's budget. It requires extensive progressive experience in clinical operations, regulation and compliance, large-scale project implementation, operational management, and stakeholder and resource management.
Requirements
- Bachelor’s degree in a related field.
- At least 10 years of progressive experience in a related area.
- Experience managing or leading mid-to-large teams, with a focus on achieving objectives and building critical skills.
- Experience with hospital/clinical operations systems and processes, including their maintenance or implementation as applicable.
- Significant experience with relevant regulations and guidelines and driving institutional compliance.
- Experience leading large-scale projects, processes, or workflows from design through implementation.
- Experience in operational management, stakeholder management, and resource management.
- Prior experience building external connections with peers, emerging technology communities, and expert networks.
- Proven performance in an earlier role.
- Critical-thinking, analytical, structured problem-solving, prioritization, and decision-making skills.
- Ability to adapt to change with resilience and flexibility, and to identify and implement improved processes and approaches.
- Ability to communicate complex ideas to diverse audiences and influence others.
- Ability to build partnerships, manage stakeholder expectations, and handle sensitive or difficult situations with maturity.
- Ability to set ambitious targets, achieve results, anticipate roadblocks, and mobilize resources across teams.
- Ability to translate strategic objectives into actionable work and manage budgets, costs, efficiencies, and communications.
- Skills in resource planning, budget tracking, reporting, and identifying savings opportunities.
- Ability to address the needs of patients, families, and institutional teams and improve patient experience and service quality.
- People-management skills, including setting goals, giving feedback, coaching, and supporting career development.
- Broad knowledge of patient-support areas, clinical workflows, and processes, with expertise across multiple clinical operations or patient-support sub-functions.
Nice To Haves
- Master’s in Business Administration or a related field.
Responsibilities
- Lead and manage a large or critical complex hospital/clinical operations area or team.
- Contribute to the hospital/clinical operations strategy and roadmap, and drive implementation in line with institutional objectives.
- Drive resource planning and process development in line with strategic priorities and support hospital/clinical operations leadership teams.
- Establish and maintain relationships with stakeholders at multiple organizational levels to drive results.
- Influence external stakeholders through proactive engagement.
- Drive team-management processes, including goal setting, performance, development, and engagement.
- Manage the budget for the assigned area.
- Oversee administrative, business, operational, and clinical activities for assigned departments in collaboration with psychosocial leaders.
- Prepare and monitor operating and capital budgets and administer financial and budgetary processes.
- Coordinate activities that expedite patient flow and ensure compliance with regulatory requirements.
- Collect, summarize, and analyze information while maintaining strict confidentiality; prepare reports and statistics for leadership.
- Lead departmental projects involving team development, work-process analysis and improvement, data analysis, problem solving, and institutional initiatives.
- Oversee implementation of the departmental strategic plan.
- Maintain regular and predictable attendance, meet job expectations, adhere to policies, and deliver quality work.
- Perform other duties as assigned to meet department and institutional goals.
Benefits
- Generous paid time off
- On-campus conveniences
- Work-life balance
- Learning and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
