Dir, Sales Comp - Operations
About The Position
The Director, Sales Compensation Operations is responsible for the strategy, design, development, and implementation of sales compensation for WOW! sales employees, as well as sales-related compensation for customer care and technician employees. The role also assists sales and marketing leadership in developing sales incentive programs for third-party sales partners. The director develops the organization’s strategy and compensation programs to drive revenue through direct and indirect sales channels, while supporting Sales, HR, and Total Rewards with analysis, projects, and technical support. The position is hybrid, with three days in the office and two days remote. Candidates must live within 45 minutes of a listed WOW! office.
Requirements
- BS/BA degree required, preferably in business, mathematics, or economics.
- At least 7 years of professional experience in compensation or sales operations, including at least 3 years in roles directly managing sales compensation.
- Exceptional communication skills for developing and delivering detailed analytical reports, compensation plans, and executive presentations.
- Impeccable attention to detail.
- Demonstrated ability to work hands-on with Sales and Sales Operations teams.
- Intermediate to advanced word processing and presentation development skills using G Suite or Microsoft applications.
- Advanced Microsoft Excel skills for data modeling and financial analysis.
- Knowledge of finance and accounting principles.
- Ability to perform the essential duties satisfactorily, including the stated physical demands.
- Must live within 45 minutes of one of the listed WOW! offices.
Nice To Haves
- MBA/MS degree.
- Experience with enterprise sales commission systems.
- General compensation strategy and administration experience.
Responsibilities
- Design sales compensation to optimize compensation investment and drive profitable revenue growth across all sales channels.
- Serve as a key business partner to sales, customer care, field operations, and sales channel leaders in designing commissions and incentive programs.
- Develop compensation programs and plans that support sales leaders’ strategic initiatives.
- Partner with the Director of Compensation to establish base pay ranges and total target compensation for residential and commercial sales employees.
- Partner with Sales Operations, Product, Marketing, Finance, Payroll, Accounting, Compensation, and sales commission administration teams to develop financial models supporting revenue growth strategies.
- Engage and manage third-party consultants providing technical advice on sales commissions and incentives.
- Develop programs that can be administered and communicated simply and efficiently.
- Drive effective implementation of new sales commission and incentive programs.
- Develop training for HR business partners, Talent Acquisition staff, and sales leadership on sales commission strategy and programs.
- Manage cross-functional projects for the design, development, and implementation of compensation programs for new and existing products.
- Ensure compensation program designs maximize profitable revenue generation with market-based investment across sales channels.
- Partner with the sales commission incentive team and Sales Operations to develop and implement reports and analytics measuring compensation investment returns for revenue generation and retention.
- Manage monthly sales compensation plan design committee meetings.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance.
- HSA and FSA options.
- 401(k) with company match.
- Paid time off and company holidays.
- Tuition reimbursement for continued development.
- Employee broadband discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Director
