Operations Director Jobs

About The Position

Requirements

• Previous leadership experience in a full-service hotel, with a strong understanding of Rooms and Food & Beverage operations.
• Ability to lead multiple departments, develop managers, and build high-performing teams.
• Strong financial and business acumen, including experience with budgets, forecasting, labor management, and expense controls.
• Ability to turn financial and operational information into actionable strategies and measurable results.
• Excellent communication, decision-making, problem-solving, and time-management skills.
• Ability to balance accountability with approachability, coaching, and genuine support.
• Ability to adapt, prioritize, and thrive in a fast-paced environment.
• Working knowledge of applicable employment laws, hotel operations, food safety, and alcohol service regulations.
• Proficiency in hotel operating systems and standard business technology.
• Pre-employment drug test and background check required.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business, or a related field; equivalent leadership experience will be considered.

Responsibilities

• Lead the day-to-day operations of the hotel and provide direction, support, and accountability to department leaders.
• Build a leadership team that takes ownership, develops talent, and consistently delivers results.
• Create a culture of exceptional guest service, genuine hospitality, and team member engagement.
• Monitor budgets, labor, expenses, productivity, and departmental profitability to drive financial performance.
• Partner with department leaders to develop and execute strategies that improve operational efficiency, revenue performance, and guest satisfaction.
• Stay connected to operations through department walkthroughs, team member interactions, and active involvement in daily business.
• Identify opportunities for improvement, solve problems, and make informed decisions in support of the hotel’s success.
• Ensure operational standards, brand expectations, safety requirements, and applicable employment regulations are followed.
• Collaborate with the General Manager and ownership on business objectives, strategic initiatives, and long-term property goals.
• Help create a workplace where team members are proud to work and guests are excited to return.

Benefits

• Three tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match