Director of Operations-FQHC

EPIC Health System•Southfield, MI

About The Position

EPIC Care Centers Inc is seeking a strategic, hands-on Director of Operations to lead, optimize, and scale its Federally Qualified Health Center (FQHC) operations. The role is responsible for operational excellence, regulatory compliance, and sustainable growth while maintaining a focus on quality, access, and community impact. The Director leads day-to-day operations across FQHC clinic sites, supports clinic expansion and new site launches, and ensures compliance with HRSA Health Center Program requirements and applicable federal, state, and local regulations. The role partners with finance on budgets, cost controls, revenue cycle performance, financial drivers, and reimbursement optimization, and supports 340B oversight with pharmacy and compliance teams. The position also drives improvements in clinical quality, patient outcomes, access, and patient satisfaction; leads and develops clinic leaders; and collaborates with clinical leadership, compliance, finance, IT, population health, and HR. The Director tracks and analyzes operational, quality, access, and financial KPIs, uses data to guide improvements and decisions, and prepares reports for executive leadership and the board as needed. Background checks are required.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or a related field; a master’s degree is preferred.
5–10+ years of healthcare operations experience, with at least 3 years in a leadership role.
Direct experience working in an FQHC or community health center environment.
Strong knowledge of HRSA regulations, UDS reporting, and compliance requirements.
Strong understanding of FQHC financial drivers and reimbursement models.
Strong leadership, communication, and organizational skills.
Data-driven mindset and experience using metrics to improve performance.
Ability to thrive in a fast-paced, growth-oriented environment.
Background check required.

Nice To Haves

Master’s degree.
Experience with 340B programs.
Experience managing multi-site operations and cross-functional teams.

Responsibilities

Lead day-to-day operations across FQHC clinic sites to support efficient workflows and high-quality patient care.
Develop and execute operational strategies aligned with organizational goals and HRSA/FQHC requirements.
Support clinic expansion, new site launches, and service line growth.
Ensure compliance with HRSA Health Center Program requirements, including Scope of Project, the Sliding Fee Discount Program (SFDP), UDS reporting, and performance measures.
Maintain readiness for HRSA Operational Site Visits (OSVs) and audits.
Oversee policies and procedures to ensure adherence to federal, state, and local regulations.
Partner with finance to manage budgets, cost controls, and revenue cycle performance.
Monitor visit volume, payer mix, and reimbursement optimization.
Support 340B program oversight in collaboration with pharmacy and compliance teams.
Drive improvements in clinical quality measures, patient outcomes, and satisfaction.
Ensure access standards are met, including timely appointments and reduced barriers to care.
Support implementation of value-based care initiatives and population health strategies.
Lead and develop clinic leadership, including Practice Managers and Site Leads.
Build a high-performing, mission-driven culture focused on accountability and continuous improvement.
Partner with HR on recruitment, retention, and staff development.
Collaborate with clinical leadership, compliance, finance, IT, and population health teams to align operations with patient care delivery and organizational strategy.
Track and analyze KPIs, including UDS measures, productivity, access, and financial performance.
Use data to drive operational improvements and strategic decisions.
Prepare reports for executive leadership and board-level visibility as needed.