Assistant Director of Operations, University Services

Samford University•Main Campus - Homewood, AL

About The Position

The Assistant Director of Operations oversees The HUB, Samford University’s information and service desk, and the University switchboard. The position provides first-rate service and support to University customers and assists the Director of Operations for Student Affairs with purchasing contracts, procurement, event logistics, scheduling, and coordination. The role also coordinates building services, room reservations, event setups, and amenities in the University Center and Westmoreland Hall.

Requirements

Bachelor’s degree.
Maintain a high level of confidentiality.
Ability to work with frequent interruptions and manage multiple concurrent tasks.
Effective communication skills and sensitivity to the needs and desires of diverse customers, including students, parents, faculty, and staff.
Commitment to and understanding of a liberal arts education, and ability to embrace and promote the Christian mission of the University.
Ability to sit or stand for extended periods while working at a computer.
Ability to communicate effectively in person, by phone, email, and virtual meeting platforms.
Ability to traverse the University Center, outdoor areas, and campus locations.
Ability to lead meetings, trainings, or presentations for student staff members.
Ability to move light office materials or supplies, typically up to 10 pounds.

Nice To Haves

Master’s degree.
Customer service experience in a service or information center.
Proficiency with software programs such as BANNER, iContracts, Word, Excel, and When to Work.

Responsibilities

Oversee the operation of The HUB, including greeting and assisting customers, answering questions, and locating information.
Manage The HUB phone system and work with technology services on system updates, changes, and records.
Ensure the University switchboard is answered promptly and calls are routed to appropriate departments.
Recruit, interview, and select HUB staff in conjunction with the Director of Operations, and supervise student employees.
Assist with planning and delivering initial and continuing staff training.
Maintain student employee files and payroll status, including reviewing and submitting timesheets.
Prepare and maintain the HUB student employee schedule each semester to ensure continuous coverage during operating hours.
Develop and update HUB procedures and policies for customer correspondence and handling inquiries, incidents, and complaints.
Plan and schedule meetings with student workers each semester.
Assist the Director of Operations with Student Affairs procurement, purchasing processing, and purchasing support for departments.
Serve as the Division contact for iContract, the University’s contract database, and assist departments with its use.
Assist with event logistics, scheduling, coordination, and construction or renovation project organization.
Attend weekly Events Management meetings and remain current on University activities and events.
Work with Student Affairs partners to promote University Center events and schedule programming sponsored by The HUB or University Services.
Assist with logistics for Student Affairs events as needed.
Communicate with Facility Services and Operations and Planning staff regarding work requests, building needs, and concerns for the University Center and Westmoreland Hall.
Serve as building coordinator for the University Center and Westmoreland Hall.
Oversee the room reservation service for the University Center and Westmoreland Hall.
Ensure room setups are completed before events, including opening or closing partitions in the Harry’s/Food Court area.
Maintain amenities and services in the University Center and Westmoreland Hall, including TVs, projection screens, microphones, music, fireplace, and outdoor cushions.
Maintain an inventory of departmental office supplies and forms.
Assist other Student Affairs departments in achieving their goals using resources at The HUB.
Attend staff meetings scheduled by the Director of Operations and actively participate in the University community.