Assistant Director of Operations

Areas USA, Inc • Atlanta, GA

6d

About The Position

The Assistant Director of Airport Operations supports the Director in overseeing airport food and beverage operations. The role helps drive financial performance, strengthen operational efficiency, develop team members, and enhance client and guest satisfaction. This hands-on leadership position operates in a fast-paced, complex environment and contributes to a best-in-class workplace culture.

The Assistant Director supports financial, operational, people-management, client-satisfaction, and business-partner objectives. The position helps maintain food safety and brand compliance, manage budgets and staffing, optimize schedules and payroll compliance, and ensure high-quality storefronts open on time. It also supports leadership development, employee retention and satisfaction, airport badging compliance, client and vendor relationships, and public relations activities.

Requirements

• Bachelor’s degree in business administration, hospitality, or a related field.
• At least 5 years of management experience in food, beverage, and retail operations across multiple locations (10 or more).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills focused on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficiency in Microsoft Office and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to high standards of guest relations, diplomacy, and professionalism.

Responsibilities

• Support achievement of business unit goals for financial performance, people management, client satisfaction, and business-partner relationships.
• Help implement strategies that build a culture where team members feel valued and provide an exceptional guest experience.
• Identify and mentor potential future leaders.
• Maintain high standards of food safety and brand compliance across operations.
• Assist with managing and optimizing budgets to meet or exceed financial targets.
• Help ensure brand standards are followed across all locations.
• Participate in daily floor operations to reinforce standards and support team performance.
• Support action plans addressing retention, turnover, and employee satisfaction.
• Collaborate with the Director to implement strategies aligned with organizational goals.
• Assist with staffing requirements and budget guidelines in conjunction with annual financial statements.
• Support airport badging compliance through daily termination notifications.
• Help optimize schedules and ensure payroll compliance using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Maintain relationships with clients, vendors, airport authorities, and business partners.
• Participate in public relations activities and represent the company appropriately as needed.
• Assist in leading and mentoring the leadership team, including Concept Managers.
• Help set clear goals and support accountability for results.
• Participate in performance evaluations and provide feedback to team members.
• Assist in addressing and resolving associate relations matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager