Assistant Director of Retail Operations

Pinehurst Careers•Pinehurst, NC

About The Position

The Assistant Director of Retail Operations leads the day-to-day operations of Pinehurst’s Retail Department, focusing on team leadership, operational excellence, and an exceptional guest experience. Reporting to the Director of Retail, this role provides hands-on leadership to frontline retail teams, establishes expectations, drives accountability, and develops employees through coaching and training. In partnership with Retail and Golf Operations leadership, the Assistant Director strengthens service standards, supports merchandising and buying initiatives, and ensures consistent execution across retail locations. The position oversees the Main Golf Shop, Hotel Retail outlets, and Satellite Shops; supports sales performance, staffing and productivity, inventory procedures, point-of-sale systems, internal controls, and financial performance; and collaborates with Golf Operations, Hotel Operations, Finance, and Human Resources. The role manages up to 50 retail employees and may participate in interviewing, hiring, performance appraisal, recognition, discipline, complaint resolution, and problem-solving. The role requires the ability to read and interpret operational and safety documents, write routine reports and correspondence, speak effectively to groups, perform basic business calculations, and use common-sense reasoning to address problems. Work takes place indoors and outdoors in varying weather conditions, and the noise level is usually quiet. Pinehurst may transfer the employee to another assignment or location temporarily or regularly as needed.

Requirements

Bachelor’s degree and at least five years of progressive retail operations experience; an equivalent combination of education and experience will be considered.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to instructions and address problems involving several concrete variables in standardized situations.
Frequently stand, walk, handle or feel items, reach, climb or balance, and talk or hear; occasionally sit, stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 50 pounds.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience in a high-volume retail, hospitality, resort, or luxury service environment.

Responsibilities

Oversee daily operations of the Main Golf Shop, Hotel Retail outlets, and Satellite Shops, ensuring efficiency and consistent operating standards.
Develop and lead employees, building a culture of accountability, teamwork, and high performance.
Model Pinehurst’s service standards through visible leadership, employee engagement, and commitment to the guest experience.
Establish sales goals, monitor key performance indicators, and lead training to improve service and selling effectiveness.
Align scheduling and labor resources with business demand while maintaining service standards and financial discipline.
Oversee inventory procedures, point-of-sale systems, internal controls, and consistent execution of retail operating standards.
Partner with the Director of Retail on budgeting, expense management, and opportunities to improve profitability.
Collaborate with Golf Operations, Hotel Operations, Finance, and Human Resources to support resort operations.
Partner with the Director of Retail to implement departmental initiatives, improve processes, and improve retail performance through employee engagement actions.
Manage up to 50 retail employees; responsibilities may include interviewing, hiring, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.