SYSTEM DIRECTOR OF RETAIL OPERATIONS
About The Position
Morrison Healthcare is seeking a System Director of Retail Operations to lead retail food service across the Mayo Clinic Enterprise. Retail includes cafés, coffee shops, and grab-and-go programs across multiple hospitals. The role is newly created to unify practices and standards, set strategy, improve the guest experience, and grow revenue across the system. The director will be the single accountable leader for retail operations and will shape experiences for patients, families, visitors, and staff. The retail portfolio generated approximately $7.3 million in revenue in 2025. Eau Claire, La Crosse, and Mankato account for about 70% of retail sales; smaller sites may require different operating models. The director will address varied site performance and support planned expansions, renovations, coffee programs, and space planning. The position must be based in or relocate to La Crosse, Wisconsin; Eau Claire, Wisconsin; or Mankato, Minnesota.
Requirements
- Bachelor’s degree in hospitality, business, culinary management, or a related field, or equivalent experience.
- At least 5 years of progressive leadership in retail food service, such as cafés, coffee programs, or multi-unit operations.
- Demonstrated P&L ownership, including food cost, labor, and revenue management.
- Experience building and enforcing operating standards across multiple locations.
- Strong analytical skills and comfort using sales, transaction, and cost data to make decisions.
- Excellent communication and relationship-building skills with executives, clinical partners, and site teams.
- Must reside or be willing to relocate to La Crosse, Wisconsin; Eau Claire, Wisconsin; or Mankato, Minnesota.
Nice To Haves
- Experience in healthcare, hospital, or other institutional food service.
- Experience leading new concept launches, remodels, or capital projects.
- Familiarity with POS, mobile and pre-order platforms, and retail pricing and menu engineering.
- Multi-site or regional leadership experience.
Responsibilities
- Develop and lead a system-wide retail strategy aligned with operational efficiency and long-term organizational goals.
- Own retail financial performance, including revenue growth, food cost, and net expense, and hold sites accountable for results.
- Establish consistent retail standards and customer experience expectations across all sites.
- Define and implement performance metrics and KPIs, using them to identify and share best practices across locations.
- Match service models to site size and volume, from high-volume cafés to smaller, lower-volume locations.
- Lead retail growth initiatives, including expansions, renovations, coffee programs, and space planning, in coordination with site leaders, Mayo partners, and facilities teams.
- Evaluate pricing, menus, and market benchmarks to protect food cost ratios and strengthen revenue.
- Prepare business cases, including proformas, investment requests, and SBARs, and present them to Morrison and Mayo leadership and finance groups.
- Partner with the System Executive Chef, System Director of Patient Dining, and site leaders to align retail with the broader food service operation.
- Coach and support site leaders so retail receives focused attention alongside their other operational demands.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Flexible time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
