Director Of Operations
About The Position
The Director of Operations leads daily operations, develops teams, and drives growth across an assigned state or region within a growing healthcare services organization. This hands-on leadership role oversees operational processes that connect patients with services, supports clinical staffing and scheduling, and identifies opportunities to expand capacity and improve performance. The role calls for ownership, sound judgment, adaptability, and strong follow-through. The position is based in Englewood Cliffs, New Jersey, with a hybrid schedule of three days in-office and two days remote. Travel within the assigned state or region is required. Compensation is $90,000–$120,000 base.
Requirements
- At least 2 years of experience leading and managing a team.
- Demonstrated success building, improving, or expanding an operation, department, or business function.
- Strong organizational skills and the ability to manage competing priorities independently.
- Experience solving operational problems, improving processes, and delivering measurable results.
- Strong communication and relationship-building skills across teams and leadership levels.
- Resourceful, adaptable leadership style with the ability to translate business goals into action.
Nice To Haves
- Experience in ABA, healthcare, home health, behavioral health, or another service-based operation.
- Familiarity with patient scheduling, insurance authorizations, or service utilization.
- Experience supporting multiple locations or a geographic territory.
- Bachelor's degree or higher.
Responsibilities
- Lead the operations team, establish effective workflows, manage priorities, and ensure consistent execution.
- Coordinate patient onboarding processes, including communication, insurance eligibility, authorizations, and follow-up.
- Align provider availability with patient needs and authorized hours, improve utilization, and resolve scheduling gaps.
- Coach, train, and develop operational employees while establishing accountability and building a strong team culture.
- Partner with Clinical Leadership, Talent Acquisition, and outreach teams to address staffing needs, expand service capacity, and support growth.
- Track onboarding progress, staffing gaps, cancellations, and service delivery metrics; maintain accurate CRM information and implement practical improvements.
Benefits
- Medical, dental, and vision insurance, subject to eligibility.
- Paid time off and paid sick leave, subject to eligibility.
- 401(k) with company match, subject to eligibility.
- Professional development opportunities, subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
